Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places

Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places

5.0 11
by Tim Scudder, Michael Patterson, Kent Mitchell
     
 

View All Available Formats & Editions

From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success; he's a top revenue driver at his company and his take-charge attitude gets the job done. However, when he is passed over for promotion—again—afterSee more details below

Overview

From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success; he's a top revenue driver at his company and his take-charge attitude gets the job done. However, when he is passed over for promotion—again—after losing two direct reports—who cite his abrasive style as their reason for leaving—John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict and how he reacts in each.

By recognizing his own values and trigger points, as well as those of other people, John becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even prevent conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life—both at work and at home—improving.

Have a Nice Conflict reveals a practical understanding of how conflict really works—how to recognize its initial stages, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them. The book provides guidance for moving beyond conflict to enhance relationships, including a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others. Anyone can profit from the tools in this book to understand and take control over conflict.

Read More

Editorial Reviews

From the Publisher
“A must-read for anyone who wants to master the crucial skillof preventing and navigating conflict.”
—Joseph Grenny, coauthor, Crucial Conversations: Toolsfor Talking When Stakes Are High

“If you want to recognize conflict sooner, resolve itquicker, and get better results, read this book!”
—Chuck Maisch, president, Süd-Chemie Inc.

“With a powerful message that's certain to improve yourrelationships at work and at home, Have a Nice Conflict isnot only a wonderfully fun read, it's also a solidly credible one.Read, learn, and enjoy.”
—Jim Kouzes, coauthor, The Leadership Challenge;Executive Fellow of Leadership, Leavey School of Business, SantaClara University

“With Have a Nice Conflict, the authors havecaptured the music and drama-and sometimes humor-of real-timeconflict, as well as a road map for how to manage and avoid theconflicts we find ourselves in everyday.”
—Hile Rutledge, CEO and owner, Otto Kroeger Associates;coauthor, Type Talk At Work

Have a Nice Conflict clearly details how toprevent, manage, and resolve personal and professional conflicts.With sound advice for those desiring to build partnerships with apositive win/win outcome, this is recommended reading for everymember of your organization.”
—Donna L. Crisp, rear admiral, U.S. Navy (ret.); CEO,Crisp Atwood Group

“A great introduction to knowing yourself andcollaborating effectively with others. It's also a good read; youwon't be able to put it down.”
—Michael Maccoby, author, The Leaders We Need: And WhatMakes Us Follow

“The authors seek to empower readers to become masters oftheir own conflict and control their own lives. Have a NiceConflict is a powerful read for anyone who wants to be able todiffuse life's conflicts more effectively.”
—The Midwest Book Review

“In telling the story of John Doyle, Have a NiceConflict gives us an everyman who faces the sameconflicts-large and small-that each of us experiences every day athome and in the workplace. Enter Dr. Mac, a combination of Marley'sghost, Yoda, and Peter Drucker to guide John-and us-throughcritical lessons in how to recognize, categorize, and deal withthese conflicts. Within the context of an easy-to-read, enjoyablestory, the authors provide valuable lessons that everyone whomanages or works with people should know.”
—Mark Allen, professor, Graziadio School of Business andManagement, Pepperdine University; author, The CorporateUniversity Handbook

“This book gives a positive and easy-to-remembermethodology to deal with conflicts, both large andsmall.”
—Peggy Thurmond, former CFO, McGladrey CapitalMarkets

Have a Nice Conflict does a superb job ofdistilling key personnel concepts into a succinct format that willbe of great benefit to managers and employees alike. This narrativevolume presents the enduring management principles of psychologistElias Porter in an eminently sensible and approachable way. Theauthors use a case example to illuminate fundamental concepts in amanner that is both compelling and readable. A definite addition tothe personnel management bookshelf.”
—Morgan T. Sammons, dean, California School ofProfessional Psychology

“With many of the latest popular business books, I fail tomake the link from theory to the practical application of theircontents, but because of the storybook format and application torelationships beyond business, the link from theoretical topractical in Have a Nice Conflict was obvious. Once Ibegan seeing myself in the behaviors of one of the main characters,I couldn't put it down. Have a Nice Conflictheightened my understanding of Relationship Awareness Theory andkindled a desire to learn more!”
—Jonathan McGrael, director, training and development,Arbor Pharmaceuticals

“A gem! This book is packed with secrets for resolvingconflict and attaining success. Read it now!”
—Mike Song, coauthor, The Hamster Revolution: ManageYour Email Before It Manages You

“Turning conflict into opportunity is a blend of skill andart best not left to learning by trial and costly error. Theauthors brilliantly take you through John Doyle's personal andprofessional journey. I found myself putting the insights to usethe same day I read the book!”
—Ron Campbell, president, Center for Leadership Studies,Situational Leadership

“The best learning comes from stories, and you will notwant to put this story down. The book is well written and full ofgood wit, with memorable Relationship Awareness Theorythroughout.”
—Susan M. Hahn, president, Swan Consulting Group,Inc.

Have a Nice Conflict is the perfect resource touse in working with student groups, faculty, and staff. The authorsweave the theory and its practical application in a wonderful andhumorous story. As the student disciplinary officer of the college,I find it also a helpful tool in mediating conflict to a successfuloutcome for all parties involved.”
—Nikki Schaper, associate dean, student services,MiraCosta College

“This engaging book wonderfully illustrates skills thatwill help you turn the conflicts of your daily life into seeds ofpositive change-and it shows you how to do it!”
—Tony LoRe, CEO, founder, Youth Mentoring Connection/UrbanOasis

Read More

Product Details

ISBN-13:
9781118219393
Publisher:
Wiley
Publication date:
12/12/2011
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
240
File size:
5 MB

Videos

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >