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From Barnes & Noble
"I just hate the guests. They always say that hotels would be perfect without the guests." After ten years in the hotel business, Jacob Tomsky can't keep silent any longer. Have fielded thousands of visitors' weird questions, witnessed countless embarrassedly drunken tourists and previously unmentionable housekeeping crimes, he is now willing to tell it all. Delivered in outbursts of long pent-up emotions, he exposes the dirty linen (sometimes literal) of the hospitability industry. Required reading for your next hotel stay, Heads in Beds makes Kitchen Confidential seem tame. Now in trade paperback and NOOK Book. '