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Healing Conversations: What to Say When You Don't Know What to Say
     

Healing Conversations: What to Say When You Don't Know What to Say

by Nance Guilmartin
 

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Whether it's the loss of a job, a marriage, or a life, in today's 24/7 world we're increasingly faced with uncomfortable situations where we don’t know what to say yet we're called upon to quickly respond -- online or in person. We may fumble, avoid contact, or simply walk away perplexed, thinking we have done a bad job of responding to our friends, family,

Overview

Whether it's the loss of a job, a marriage, or a life, in today's 24/7 world we're increasingly faced with uncomfortable situations where we don’t know what to say yet we're called upon to quickly respond -- online or in person. We may fumble, avoid contact, or simply walk away perplexed, thinking we have done a bad job of responding to our friends, family, neighbors, clients, and co-workers. How do we pause, listen, and offer comfort in those hard moments? Filled with touching stories, this practical guide helps us step into someone else's shoes so that we can empathetically learn how to respond in times of need. The revised compact edition includes a new introduction, index and short reflections at the end of each chapter to help readers become more comfortable and effective when offering or accepting comfort in their demanding lives.

Editorial Reviews

Booknews
A public relations veteran from business, television, and politics, Guilmartin offers true stories to help readers learn to step into the shoes of someone in pain or discomfort and help them shed new light on their problem. Annotation c. Book News, Inc., Portland, OR (booknews.com)
From the Publisher
"bridges the gap between spirituality and self-help...offering spirituality and practical coaching for people responding to those who are ill, grieving or in crisis. (Publishers Weekly, July 2, 2001)

"...Healing Conversations is like a first-aid communications kit, offering practical principles to apply to life's difficult moments..." (Aspire, June 2006)

Product Details

ISBN-13:
9780470603550
Publisher:
Wiley
Publication date:
05/17/2010
Edition description:
Revised Edition
Pages:
240
Sales rank:
597,184
Product dimensions:
5.50(w) x 8.20(h) x 0.70(d)

What People are Saying About This

Thomas L. Goodgame
Oh! Ms. Guilmartin! Where were you when I needed you! This little book is bang on. Would that I had it in my pocket every time I needed it the last 30 years. The pages would be threadbare.
From the Publisher
"This little book is bang on. Would that I had it in my pocket every time I needed it the last thirty years. The pages would be threadbare."
—Thomas L. Goodgame, president emeritus, Westinghouse (CBS) Television Group

"Although understanding how to comfort someone only comes with living through difficult times, Nance's book helps you get started...taking those first steps toward helping someone in distress."
—Niki Tsongas, wife of the late U.S. Senator, Paul Tsongas

"Healing Conversations—what a beautiful concept. Not only does Nance Guilmartin offer a multitude of wise suggestions to help us show we care with our words, but just as important, she teaches us how to listen. I recommend this book to anyone who wants to learn how to really be there for those they care about."
—Beverly Engel, author, The Power of Apology

"After 30 years of working with people in pain, I have heard too many 'unhealing' conversations. It is time for all of us to learn that one word of kindness to someone in pain can begin their recovery. This book teaches us how to pause long enough to listen in to the silence of another's pain and to facilitate the body's potential to heal itself."
—James Walaski, Past Chair, American Massage Therapy National Sports Massage Education Council, Massage Therapist for the New York Yankees 1996-98, Keynote speaker at the 1997 Australian National Massage Therapy convention

"In twenty years of coaching managers to have difficult conversations, and having many of them myself, I realize that the fear we have in having that tough talk is actually worse than the conversation itself. [These] stories remove some of the stumbling blocks and [these] words, once read, are transformed into personal courage."
—Gwendy Longyear-Hayden, director, Human Capital Solutions Resources Connection

"Practical, friendly, and thoughtful guide for communication at home, school, and the workplace when confronting the challenge of healing broken relationships."
—Badi G. Foster president, Phelps-Stokes Fund, former director of Tufts University's Lincoln Filene Center for Citizenship and Public Affairs

"A tremendously important book that I could have used a hundred times before. Everyone who knows anyone in pain should read this book. It speaks right to the heart of the matter."
—Richard Carlson, Author of Don't Sweat the Small Stuff

"Healing Conversations helps us to find the language of the heart for ourselves and for those whose lives we touch."
—Frances Hesselbein, chairman of the Board of Governors of the Peter F. Drucker Foundation and past chief executive officer of Girl Scouts of America, USA

"Oh! Ms. Guilmartin! Where were you when I needed you! This little book is bang on. Would that I had it in my pocket every time I needed it the last 30 years. The pages would be threadbare."
—Thomas L. Goodgame, President Emeritus Westinghouse (CBS) Television Group

"Nance Guilmartin's Healing Conversations is an extraordinary, comprehensive blueprint for dealing with the slings and arrows of daily, stressful, sometimes hurting life. There are "healing conversations" for divorce, depression, sadness, separation, anger, loss. Especially after the tragedy of September 11, this book offers great comfort."
—Jeffrey Fox, Author, How to Become CEO: The Rules for Rising to the Top of Any Organization

"Like a healing conversation, this book teaches readers how to plumb the depths of their own experiences so that they are better prepared to hear the stories told by others. Nance Guilmartin leads her readers to understand how they can offer the healing power of compassionate conversation."
—Rev. Ellen C. Chahey, Minister of Visitation, Federated Churches of Hyannis, MA

"Your book will help clergy like myself to be more attuned to what people in trouble are saying. Hopefully, with God's help, we will guide them to hold onto life and help them see that it can be lived with meaning. I am speaking to my colleagues about having you come talk to us about your book. It will be a great teaching tool."
—Reverend Aram Marashlian, Secretary, Massachusetts' Firefighters Chaplains Association

"Healing Conversations offers a positive, empathetic approach to helping people in need. It puts them at ease. It also prepares us for how to use a humanitarian approach to dis-ease-that state when those of us who are trying to comfort someone, find ourselves ill at ease. Doctors, nurses, patients and their families all need your book, right now."
—Rudi Ansbacher, M.D., President The International Society for The Study of Humanistic Aspects of Medicine

"A Practical, friendly and thoughtful guide for communication at home, school, and the workplace when confronting the challenge of healing broken relationships. Required reading for civil discourse on implications of WTC disaster."
—Badi G. Foster, president, Phelps-Stokes Fund, former director of Tufts University's Lincoln Filene Center for Citizenship and Public Affairs

Rudi Ansbacher
Healing Conversations offers a positive, empathetic approach to helping people in need. It puts them at ease. It also prepares us for how to use a humanitarian approach to dis-ease-that state when those of us who are trying to comfort someone, find ourselves ill at ease. Doctors, nurses, patients and their families all need your book, right now.
Richard Carlson
A tremendously important book that I could have used a hundred times before. Everyone who knows anyone in pain should read this book. It speaks right to the heart of the matter.
Jeffrey Fox
Nance Guilmartin's Healing Conversations is an extraordinary, comprehensive blueprint for dealing with the slings and arrows of daily, stressful, sometimes hurting life. There are "healing conversations" for divorce, depression, sadness, separation, anger, loss.

Especially after the tragedy of September 11, this book offers great comfort.

Meet the Author

Nance Guilmartin is a four-time regional Emmy award-winning broadcast journalist, speaker, business advisor, executive coach, and community service advocate. As a Westinghouse Broadcasting executive, she helped launch national initiatives, including the Designated Driver Program and the For Kids' Sake and Time to Care campaigns. Prior to her television career, she was press secretary to the late U.S. Senator Paul Tsongas. Her listening skills developed as a young news writer at CBS radio in Boston. Today she challenges organizations and executives to achieve breakthroughs and unlock hidden opportunities.

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