Healing Words: The Power of Apology in Medicine

Healing Words: The Power of Apology in Medicine

by Michael S. Woods
     
 
One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology:

Overview

One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.

Product Details

ISBN-13:
9780975519608
Publisher:
Doctors in Touch
Publication date:
04/28/2004
Pages:
104
Sales rank:
586,906
Product dimensions:
5.90(w) x 9.00(h) x 0.40(d)

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