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Doody's Review ServiceReviewer: LouAnn Schraffenberger, MBA, RHIA, CCS, CCS-P(Advocate Health Care)
Description: This book is a compilation of articles that were published between 1982 and 1991 in the The Health Care Supervisor, a cross-disciplinary journal that publishes articles of relevance to persons who manage the work of others in health care settings. Twenty-one articles are organized into four sections related to communication within the health care workplace.
Purpose: The purpose is to collect a wide variety of articles that address communication in the health care workplace. The articles are intended to help the supervisor become a better communicator and thus a better manager. The author offers the reader articles written by contributors who provide tried and proven practical advice.
Audience: The audience is all health care supervisors, regardless of their occupations or specialties. The intended reader is the health care supervisor who is interested in improving communication skills and management effectiveness.
Features: The articles encompass matters of organizational culture and environment; barriers to communication; listening and nonverbal processes, meetings, committees, and other group processes; and the supervisor-employee relationship.
Assessment: This book collected 21 articles on the problems and processes of communication in the health care workplace and put them in one easy-to-use reference collection. The reader interested in communication could have found the same articles in a thorough literature search, but this book makes the search a lot easier.