The Health Care Supervisor on Effective Communication / Edition 1

Paperback (Print)
Buy New
Buy New from BN.com
$85.95
Used and New from Other Sellers
Used and New from Other Sellers
from $2.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Paperback)
  • All (7) from $2.99   
  • New (3) from $18.99   
  • Used (4) from $2.99   

Overview

Communication in the organizational setting for the first—line supervisor is the focus of this collection of articles from The Health Care Supervisor journal. The book's conclusion is that communication is an active process that doesn't simply happen; that the supervisor needs to intentionally adopt an active communicating posture.

This book contains black-and-white illustrations.

Read More Show Less

Editorial Reviews

Doody's Review Service
Reviewer: LouAnn Schraffenberger, MBA, RHIA, CCS, CCS-P(Advocate Health Care)
Description: This book is a compilation of articles that were published between 1982 and 1991 in the The Health Care Supervisor, a cross-disciplinary journal that publishes articles of relevance to persons who manage the work of others in health care settings. Twenty-one articles are organized into four sections related to communication within the health care workplace.
Purpose: The purpose is to collect a wide variety of articles that address communication in the health care workplace. The articles are intended to help the supervisor become a better communicator and thus a better manager. The author offers the reader articles written by contributors who provide tried and proven practical advice.
Audience: The audience is all health care supervisors, regardless of their occupations or specialties. The intended reader is the health care supervisor who is interested in improving communication skills and management effectiveness.
Features: The articles encompass matters of organizational culture and environment; barriers to communication; listening and nonverbal processes, meetings, committees, and other group processes; and the supervisor-employee relationship.
Assessment: This book collected 21 articles on the problems and processes of communication in the health care workplace and put them in one easy-to-use reference collection. The reader interested in communication could have found the same articles in a thorough literature search, but this book makes the search a lot easier.
LouAnn Schraffenberger
This book is a compilation of articles that were published between 1982 and 1991 in the The Health Care Supervisor, a cross-disciplinary journal that publishes articles of relevance to persons who manage the work of others in health care settings. Twenty-one articles are organized into four sections related to communication within the health care workplace. The purpose is to collect a wide variety of articles that address communication in the health care workplace. The articles are intended to help the supervisor become a better communicator and thus a better manager. The author offers the reader articles written by contributors who provide tried and proven practical advice. The audience is all health care supervisors, regardless of their occupations or specialties. The intended reader is the health care supervisor who is interested in improving communication skills and management effectiveness. The articles encompass matters of organizational culture and environment; barriers to communication; listening and nonverbal processes, meetings, committees, and other group processes; and the supervisor-employee relationship. This book collected 21 articles on the problems and processes of communication in the health care workplace and put them in one easy-to-use reference collection. The reader interested in communication could have found the same articles in a thorough literature search, but this book makes the search a lot easier.

3 Stars from Doody
Read More Show Less

Product Details

  • ISBN-13: 9780834203655
  • Publisher: Jones & Bartlett Learning, LLC
  • Publication date: 5/4/1993
  • Edition description: 1E
  • Edition number: 1
  • Pages: 260
  • Product dimensions: 10.00 (w) x 7.00 (h) x 0.55 (d)

Table of Contents

Preface
Acknowledgments
Pt. I The Communication Environment
Organizational Climate in the Health Care Setting 3
Perceptive Communications 14
Sexist Language in Health Care Facilities 27
Pt. II Ups and Downs in Organizational Communication
The Supervisor's Central Role in Organizational Communication 35
On the Grapevine 45
Health Care Supervisors Identify Communication Barriers in Their Supervisor-Subordinate Relationships 56
Making Upward Communication Work for Your Employees: Channels, Barriers, and the Open Door, Part 1 of 3 69
Making Upward Communication Work for Your Employees: The One and the Many: Grievance Procedures and Employee Surveys, Part 2 of 3 80
Making Upward Communication Work for Your Employees: The One and the Many: Grievance Procedures and Employee Surveys, Part 3 of 3 91
Overcoming Major Barriers to the True Two-Way Communication With Employees 101
Pt. III Self-Help for the Supervisor
Improving Communication: The Use of Management Parables 109
The Supervisor as a Responsible Listener 123
Not By Words Alone 133
Interviewing Skills: Selecting the Right Candidate 144
The Appraisal Interview: Constructive Dialogue in Action 154
A Giant Step Toward Improved Supervisory Effectiveness 164
Pt. IV Of Problems and Groups
Strategies for Resolving Conflict 173
Advantages and Disadvantages of Committees 178
How to Generate Power in Meetings 189
Running Small Meetings: An Overlooked Technique for Making Them Productive and Keeping Them Short 195
Creating Opportunities for Employee Participation in Problem Solving 203
Index 214
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)