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From The CriticsReviewer: Lea Montgomery, MS, RN (Baylor University School of Nursing)
Description: The third edition of this book provides innovative discussions of communication issues as they relate to the healthcare environment. Although the structure and format are consistent with the second edition, published in 1992, this text contains more than 100 new citations, along with pertinent case studies and additional tables that exemplify the content. A new informative chapter on intercultural communication explains the implications of ethnic diversity in the healthcare setting.
Purpose: The purpose is to explore the communication process as it occurs in the healthcare setting. It provides theory-based strategies to enhance communication with clients, families, and peers. The objectives are relevant and adequately discussed by the authors.
Audience: Graduate students in the health science fields or health professionals interested in developing and enhancing their communication techniques are the target audience. It is advantageous for the reader to have a basic understanding of the concepts of communication before reading this text.
Features: The book is written in a reader-friendly manner that provides concrete examples. Classic and current references are incorporated and well documented. Tables and figures clarify and reinforce the content. The case studies are pertinent and interesting. They stimulate reader interest and enhance critical thinking skills. The chapter pertaining to intercultural communication is particularly enlightening.
Assessment: This is an informative and sound educational resource. It contains insightful and useful information regarding the multifaceted issues surrounding communication in the healthcare arena. It may be used as an instructional text for the classroom or as a wonderful reference book for a personal library.