Healthcare Human Resource Management / Edition 1

Healthcare Human Resource Management / Edition 1

by Walter J. Flynn, Robert L. Mathis, John H. Jackson, Patrick J. Langan
     
 

ISBN-10: 0324175760

ISBN-13: 9780324175769

Pub. Date: 05/07/2003

Publisher: Cengage Learning

Healthcare management is changing. Do you know which direction it's headed? HEALTHCARE HUMAN RESOURCE MANAGEMENT, 3E is written to be relevant to you, whether you're a student or currently working in healthcare. This text is current, topical, and informative. No matter your status, this is the human resources and healthcare textbook you need to stay ahead of the

Overview

Healthcare management is changing. Do you know which direction it's headed? HEALTHCARE HUMAN RESOURCE MANAGEMENT, 3E is written to be relevant to you, whether you're a student or currently working in healthcare. This text is current, topical, and informative. No matter your status, this is the human resources and healthcare textbook you need to stay ahead of the curve.

Product Details

ISBN-13:
9780324175769
Publisher:
Cengage Learning
Publication date:
05/07/2003
Edition description:
Older Edition
Pages:
408
Product dimensions:
7.66(w) x 9.44(h) x 0.80(d)

Table of Contents

Prefacexvii
About the Authorsxxiii
Chapter 1The Nature and Challenges of Healthcare HR Management2
Healthcare HR Insights3
Nature of Healthcare Organizations4
Types of Healthcare Organizations5
The Changing Nature of Healthcare7
Joint Commission on Accreditation of Healthcare Organizations11
The HR Function in Healthcare13
HR Management Activities13
Roles of HR Management15
HR Challenges in Healthcare17
Case20
End Notes21
Chapter 2Healthcare HR Competencies, Structures, and Quality Standards22
Healthcare HR Insights23
Healthcare HR Management Competencies23
The HR Function in Healthcare Organizations26
HR Departments and Healthcare Organization Charts27
Measuring Healthcare HR Management28
HR Metrics30
JCAHO and Management of Human Resources34
The Role of HR37
Case37
End Notes37
Chapter 3Strategic HR Management40
Healthcare HR Insights41
Strategic HR Management42
The HR Strategic Planning Process44
Inputs to the Healthcare HR Strategic Plan51
Healthcare Trends and HR Planning53
Healthcare HR Management Challenges54
Case59
End Notes60
Chapter 4Legal Issues Affecting the Healthcare Workplace62
Healthcare HR Insights63
Equal Employment Opportunity and Affirmative Action64
Affirmative Action Regulations71
Sexual Harassment and Gender Discrimination74
Age Discrimination78
Americans with Disabilities Act (ADA)78
Other Bases of Discrimination79
Enforcement Agencies80
Uniform Guidelines on Employee Selection Procedures82
Elements of EEO Compliance83
Ethics, Law, and HR Healthcare Management87
Case88
End Notes89
Chapter 5Job Design and Analysis90
Healthcare HR Insights91
Accomplishing Strategic Objectives through Job Design91
Nature of Job Analysis93
The Importance of Job Analysis in Healthcare Organizations94
Uses of Job Analysis97
Job Analysis and Legal Issues101
Behavioral Aspects of Job Analysis102
Job Analysis Methods103
The Job Analysis Process104
Job Description Components106
Case111
End Notes111
Chapter 6Healthcare Recruitment and Selection114
Healthcare HR Insights115
Recruiting and Labor Markets116
Planning and Strategic Decisions Regarding Recruiting116
Internal Recruiting120
External Recruiting121
Internet Recruiting122
Other Sources for Healthcare Recruitment126
Recruiting Evaluation127
Nature of Selection127
Case139
End Notes139
Chapter 7Organizational Relations and Employee Retention in Healthcare142
Healthcare HR Insights143
Relationships143
Job Satisfaction and Organizational Commitment146
Retention of Human Resources147
Retention Management Process159
Retention Measurement and Assessment159
Case163
End Notes164
Chapter 8Training and Development in Healthcare Organizations168
Healthcare HR Insights169
Nature of Training in Healthcare Organizations170
Legal Issues and Training173
The Training Process174
Types of Training Design178
Developing Human Resources187
Choosing a Development Approach190
Special Issues in Healthcare Employee Develpment193
Case195
End Notes196
Chapter 9Performance Management in Healthcare Organizations198
Healthcare HR Insights199
Performance Appraisals201
Who Conducts Appraisals205
Methods of Appraising Performance207
Rater Errors209
Appraisal Feedback211
Effective Performance Management213
Case215
End Notes215
Chapter 10Employee Relations in the Healthcare Industry218
Healthcare HR Insights219
Nature of Employer-Employee Relations219
Rights and Responsibilities220
Employee Relations and Rights of Employees223
Balancing Employer Security and Employee Rights228
Human Resource Policies, Procedures, and Rules233
Employee Discipline234
Innovative Employee Relations Strategies237
Case239
End Notes239
Chapter 11Labor Relations and Healthcare Organizations242
Healthcare HR Insights243
Unions in the Healthcare Industry244
Labor-Relations Philosophy245
Legal Framework for Union-Management Relations246
The Unionization Process in Healthcare248
Collective Bargaining and the Negotiating Process254
Contract Administration259
Effective Union-Management Relations in Healthcare Organizations259
Case260
End Notes261
Chapter 12Healthcare Compensation Practices264
Healthcare HR Insights265
Healthcare Compensation Responsibilities266
Nature of Compensation266
Legal Constraints on Pay Systems274
Development of a Base Pay System279
Issues Involving Pay Increases287
Executive Compensation290
Case293
End Notes293
Chapter 13The Management of Benefits and Variable Pay in Healthcare296
Healthcare HR Insights297
Strategic Perspectives on Benefits298
Types of Benefits300
Security Benefits302
Retirement Security Benefits303
Healthcare Benefits306
Financial, Insurance, and Other Benefits309
Benefits Administration315
Variable Pay: Incentives for Performance316
Case321
End Notes322
Chapter 14Safety, Health, and Security in Healthcare Organizations324
Healthcare HR Insights325
Nature of Safety, Health, and Security326
The Joint Commission and Safety, Health, and Security327
Legal Requirements for Safety and Health328
Occupational Safety and Health Act (OSHA)330
Safety Management338
Health342
Security348
Case351
End Notes351
Glossary355
Index365

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