- Shopping Bag ( 0 items )
Posted August 27, 2010
Great stories, lousy customer service! I will never buy anything with the name Joy Berry again! I ordered the Help Me Be Good Series from Joy Berry Books. This set of books included a CD and a code where you could download 56 additional songs and read-alongs. However when I went to download the songs and read-alongs, I found only 28 songs and no read-alongs. After my 4th attempt at contacting customer service, I finally got a return phone call, and was told that the advertisement for the download was wrong - there is no read-along. I was told that I should have gotten more songs, and customer service said they would call back with the code. A number from Joy Berry Books has called my phone once at 5 P.M., but there was no message. No one has returned my calls since.
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Posted October 2, 2012
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