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Helping Skills : Facilitating Exploration, Insight, and Action

Helping Skills : Facilitating Exploration, Insight, and Action

by Clara E. Hill

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ISBN-10: 1433816784

ISBN-13: 9781433816789

Pub. Date: 02/17/2014

Publisher: American Psychological Association

This fourth edition of Clara Hill's popular textbook updates her comprehensive exploration of basic helping skills for undergraduate and first-year graduate students. Hill's three-stage model of helping clients involves exploration, insight, and action. The exploration stage helps clients explore their thoughts and feelings. The insight stage helps clients


This fourth edition of Clara Hill's popular textbook updates her comprehensive exploration of basic helping skills for undergraduate and first-year graduate students. Hill's three-stage model of helping clients involves exploration, insight, and action. The exploration stage helps clients explore their thoughts and feelings. The insight stage helps clients understand the reasons for their thoughts and feelings. The action stage helps clients make desired changes in their lives. Authoritative but highly accessible, the book describes the goals and theoretical foundations of the three stages, how helpers can learn and practice the skills used in each stage, general principles for ethical practice, and important cultural issues. Hill also challenges students to think about and discuss the process of becoming helpers and their reasons for doing so. New material in this edition includes:
• Chapters on self-awareness and cultural awareness
• A glossary
• Additional methods for challenging clients
• A research summary at the end of every chapter highlighting a relevant empirical study The Instructor and Student Resource Guide Website will also be updated. The instructor section of the website is restricted to instructors only and includes sample multiple-choice questions, essay prompts, and syllabi for undergraduate and graduate courses. The student section of the website is available to all users and includes practice exercises (for individuals), lab exercises (for lab groups), and helpful forms. Two companion DVDs illustrate and provide commentary on the three- stage model of helping: Helping Skills in Practice and Dream Work in Practice. Please note that the DVDs are not available on an examination or desk copy basis for course adoption. The DVDs are available for purchase only.

Product Details

American Psychological Association
Publication date:
Edition description:
New Edition
Sales rank:
Product dimensions:
7.20(w) x 10.20(h) x 1.20(d)

Table of Contents

List of Labsxv
Part I.Overview
1Introduction to Helping3
What Is Helping?4
When Do People Seek Help From Others?8
Is Helping Effective?10
On Becoming a Helper11
Organization of This Book14
Experiential Component of the Book15
Is This Book Right for You?20
Research on Helping Skills22
Concluding Comments22
2Theoretical Foundation of the Three-Stage Model of Helping25
Assumptions Underlying the Three-Stage Model26
Three-Stage Model28
Empathic Collaboration33
Concluding Comments36
3A Model for the Process and Outcome of Helping39
Background Variables40
Context Variables44
Moment-by-Moment Interactional Sequence47
External World56
Empirical Research on the Three-Stage Model of Helping58
Concluding Comments59
4Ethical Issues in Helping61
An Overview of Ethics61
Ethical Standards Relevant for Beginning Helpers64
Working Through an Ethical Dilemma73
Concluding Comments76
Part II.Exploration Stage
5Overview of the Exploration Stage81
Theoretical Background: Rogers's Client-Centered Theory82
Goals for the Exploration Stage91
Concluding Comments95
6Attending and Listening99
How to Attend and Listen101
Examples of Attending and Listening Skills111
Effects of Attending and Listening112
Difficulties Helpers Experience in Attending and Listening113
Concluding Comments114
7Open Questions and Probes117
Why Use Open Questions and Probes?118
How to Ask Open Questions and Probes120
Effects of Open Questions and Probes123
Difficulties Helpers Experience in Delivering Open Questions and Probes123
Why Use Restatements?130
How to Restate132
Effects of Restatement135
Difficulties Helpers Experience in Restating135
9Reflection of Feelings143
Why Reflect Feelings?143
How to Reflect Feelings150
Effects of Reflection159
Difficulties Helpers Experience in Delivering Reflection of Feelings160
10Additional Skills for the Exploration Stage169
Information About the Helping Process170
Closed Questions174
Self-Disclosures for Exploration177
Concluding Comments183
11Integrating the Skills of the Exploration Stage185
Integrating the Exploration Skills186
Helper Self-Awareness193
Developing Hypotheses About Clients195
An Example of an Extended Interaction196
Difficulties Helpers Experience in the Exploration Stage199
Strategies for Overcoming the Difficulties and Managing Anxiety203
Part III.Insight Stage
12Overview of the Insight Stage213
Theoretical Background: Psychoanalytic Theory215
How Psychoanalytic Theories Relate to the Three-Stage Model219
Goals for the Insight Stage220
Use of the Helper's Perspective223
Skills Used in the Insight Stage224
Why Use Challenges?229
How to Challenge231
Effects of Challenge237
Difficulties Helpers Experience Using Challenges238
Why Give Interpretations?247
Sources of Data for Developing Interpretations250
Accuracy of Interpretations253
How to Interpret254
Examples of Interpretation259
Effects of Interpretation261
Potential Difficulties in Using Interpretation262
15Self-Disclosure of Insight269
Why Use Self-Disclosure of Insight?270
How to Self-Disclose About Insight273
Effects of Self-Disclosure of Insight276
Potential Difficulties in Disclosing Insight276
Why Use Immediacy?284
How to Use Immediacy287
Effects of Immediacy292
Difficulties Helpers Have in Using Immediacy292
17Integrating the Skills of the Insight Stage299
Integrating the Insight Skills299
Caveats About Using Insight Skills303
Developing Hypotheses About Client Dynamics305
Difficulties Helpers Experience in the Insight Stage306
Strategies for Overcoming Difficulties in Implementing the Insight Stage308
Part IV.Action Stage
18Overview of the Action Stage319
Rationale for the Action Stage320
Theoretical Background: Behavioral and Cognitive Theories325
How Behavioral and Cognitive Theories Relate to the Three-Stage Model331
Goals of the Action Stage331
Skills Used in the Action Stage332
Steps of the Action Stage332
Concluding Comments333
19Skills of the Action Stage335
Giving Information336
Feedback About the Client340
Process Advisement343
Direct Guidance345
Disclosure of Strategies350
20The Steps of the Action Stage353
Step 1.Identify a Specific Problem354
Step 2.Explore the Idea of Action on This Problem356
Step 3.Assess Previous Change Attempts and Social Support358
Step 4.Help Client Decide About Making a Commitment to Change360
Step 5.Brainstorm Options361
Step 6.Choose Action Options362
Step 7.Implement In-Session Interventions363
Step 8.Choose Tasks for Outside the Session371
Step 9.Check on Progress and Modify Assignments373
Example of Action Stage Steps375
21Integrating the Skills of the Action Stage383
Integrating the Action Skills383
Difficulties Helpers Experience in the Action Stage384
Strategies for Overcoming the Difficulties387
Example of an Extended Interaction388
Part V.Final Thoughts
22Integrating the Three Stages401
Using the Skills in Therapy402
Dealing With Difficult Clinical Situations411
Concluding Comments417
Author Index433
Subject Index439
About the Author459
Feedback From461

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