- Shopping Bag ( 0 items )
From The CriticsReviewer: Bradley A. Long, MSLS (Thomas Jefferson University)
Description: This is an overview of how to deal with one of the most frustrating problems facing any public services librarian, the problem patron.
Purpose: The purpose is to provide guidance for any librarian who may deal with a difficult patron. It looks at the nature of the difficult patron, along with issues related to dealing with newer technologies as related to library patrons. This book also addresses how to effectively deal with such problems. Readers will not be disappointed with this book.
Audience: This book is intended for any librarian who deals directly with library patrons. The authors of each chapter effectively combine their real world experience with excellent research on this challenging topic.
Features: This is an excellent overview for effectively dealing with most patron-oriented problems. It covers direct patron interactions, patron behavior problems, electronic environment situations, and general customer service skills. Even though it does not directly address situations that are unique to medical libraries, it is an excellent book for all public services librarians.
Assessment: Even though this is a repackaged thematic journal issue, it serves well as a standalone book on the subject. Even though there are many other books and journal articles on this subject, this one is an excellent addition to this body of work. Furthermore, it successfully updates this body of literature with current issues facing today's public services librarians.