Hidden Conflict In Organizations: Uncovering Behind-the-Scenes Disputes

by Deborah M. Kolb (Editor), Jean Bartunek (Editor)

Overview

Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed ‘behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric. The authors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness.

Product Details

ISBN-13:	9780803941618
Publisher:	SAGE Publications
Publication date:	12/17/1991
Series:	SAGE Focus Editions , #141
Edition description:	New Edition
Pages:	241
Product dimensions:	5.50(w) x 8.50(h) x 0.57(d)

About the Author

The Program on Negotiations, Harvard.

Table of Contents

Introduction - Deborah M Kolb and Linda L Putnam
The Dialectics of Disputing
Drinking Our Troubles Away - John Van Maanen
Managing Conflict in a British Police Agency
Women's Work - Deborah M Kolb
Peacemaking in Organizations
The Private Ordering of Professional Relations - Calvin Morrill
The Role of Conflict in a Second Order Change Attempt - Jean M Bartunek and Robin D Reid
The Culture of Mediation - Raymond A Friedman
Private Understandings in the Context of Public Conflict
The Suppression of Gender Conflict in Organizations - Joanne Martin
Culture and Conflict - Frank A Dubinskas
The Cultural Roots of Discord
Bringing Conflict Out from Behind the Scenes - Jean M Bartunek, Deborah M Kolb and Roy J Lewicki
Private, Informal and Nonrational Dimensions of Conflict in Organizations