High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience / Edition 1

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience / Edition 1

by Jody Hoffer Gittell
     
 

A proven business remedy for our

ailing healthcare industry

“Healthcare delivery systems work only when the people in them—line workers and leadership alike—are in highly functional, trustworthy, and productive relationships. High Performance Healthcare is

both theoretically sound and eminently practical—a rare

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Overview

A proven business remedy for our

ailing healthcare industry

“Healthcare delivery systems work only when the people in them—line workers and leadership alike—are in highly functional, trustworthy, and productive relationships. High Performance Healthcare is

both theoretically sound and eminently practical—a rare combination!”

–Thomas S. Inui, ScM, MD, Relationship-Centered Care Initiative

Codirector and Professor of Medicine and Associate Dean for Health Care Research,

Indiana University School of Medicine

“Dr. Gittell shows how a relatively small number of communication and relationship-building elements

have a direct relationship to successful performance in both healthcare and the airline industry.

Her ultimate accomplishment in healthcare may be a simple tool that builds

the individual reliability mandatory for safe patient care.”

–Robert S. Hendler, MD, Vice President, Clinical Quality, Tenet Healthcare Corporation

“Gittell’s book raises important issues and options that need to be addressed

in any national healthcare reform effort.”

–Thomas P. Glynn, PhD, Chief Operating Officer, Partners HealthCare

“This is a must-read for improving organizational performance.”

—Earll M. Murman, PhD, MIT Ford Professor of Engineering Emeritus

and coauthor of Lean Enterprise Value

High Performance Healthcare points compellingly to a direction for change.”

—Christine Bishop, PhD, Atran Professor of Labor Economics,

Heller School for Social Policy and Management, Brandeis University

“Every healthcare leader needs to read this book.”

—Gene Beyt, MD, MS, Senior Vice President of Medical Quality, Clarian Health

“This is an important work for clinicians, educators, and administrators.”

—John Wright, MD, Attending Orthopedic Surgeon,

Brigham and Women’s Hospital, Harvard Medical School

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Product Details

ISBN-13:
9780071621762
Publisher:
McGraw-Hill Professional Publishing
Publication date:
06/22/2009
Pages:
288
Sales rank:
1,012,692
Product dimensions:
6.00(w) x 9.10(h) x 1.20(d)

Table of Contents

Part I: Relational Coordination and High Performance Healthcare

Chapter 1: The Challenges We Face

Chapter 2: Relational Coordination as a Driver of Cost and Quality Performance

Chapter 3: Relational Coordination and Resilience under Pressure

Part II: Building Relational Coordination

Chapter 4: Develop Leadership at the Front-Line

Chapter 5: Hire and Train for Relational Competence

Chapter 6: Measure and Reward Performance Broadly

Chapter 7: Resolve Conflicts Proactively

Chapter 8: Design Jobs for Focus

Chapter 9: Create Boundary Spanners

Chapter 10: Connect Through Pathways and Protocols

Chapter 11: Broaden Participation in Team Meetings

Chapter 12: Establish Information Systems

Chapter 13: Partner with Your Suppliers

Part III: Getting from Here to There

Chapter 14: Overcome the Obstacles to Change

Chapter 15: Support High Performance Healthcare at the Industry Level

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