High Performance Nonprofit Organizations / Edition 1

High Performance Nonprofit Organizations / Edition 1

by Christine W. Letts, William P. Ryan, Allen Grossman
     
 

Nonprofit leaders are beginning to confront the most important unfinished business of their sector. Having invented scores of successful model programs to address virtually every type of social problem or goal, they are discovering that large-scale, sustained impact remains elusive. Today, the only way to get the full benefit of successful programs, however, is for

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Overview

Nonprofit leaders are beginning to confront the most important unfinished business of their sector. Having invented scores of successful model programs to address virtually every type of social problem or goal, they are discovering that large-scale, sustained impact remains elusive. Today, the only way to get the full benefit of successful programs, however, is for nonprofit leaders to begin building high performance organizations—nonprofits that are capable of creating sustained, effective impact. That requires reversing decades of underinvestment in the capacity of nonprofits. A sector that has been indifferent, if not hostile, to the needs of its organizations, where leaders are forced to manage upstream, against countless obstacles, now needs to apply its ingenuity and passion to the challenge of creating high performance organizations. Drawing on management techniques used by successful managers in both businesses and nonprofits, High Performance Nonprofit Organizations outlines approaches that nonprofits can use to build their capacity for learning, innovating, ensuring quality, and motivating staff. Illustrated with case studies and examples, the book outlines processes for achieving these goals, including:

  • human resources management—to attract and develop employees truly in synch with an organization’s mission
  • benchmarking—to identify practices that best meet a nonprofit’s needs
  • responsiveness and quality systems—to continuously review and upgrade quality of service
  • product development—to tap the talents of every employee to create effective programs
The authors argue that these processes—far from corrupting a nonprofit with practices that evolved to make companies more profitable—actually help an organization convert its values and integrity into results for clients and communities. These adaptive capacities help nonprofits deliver on their mission, building the model organization that will make the biggest impact with model programs. High Performance Nonprofit Organizations goes further, laying out an agenda for changing the nonprofit environment, making it more supportive of its managers and more aware of the potential of organizational capacity. The authors assess the special opportunity of several stakeholders—including the nonprofit board, foundations, and the national office of multisite nonprofits—to create a new culture that values organizational performance. For the nonprofit manager trying to build an organization that is truly responsive to its clients and community, High Performance Nonprofit Organizations is an essential review of best practices. For the board member, foundation program officer, or nonprofit leader trying to create sustained impact, it is a provocative challenge to deal with the sector’s unfinished business with a new approach.

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Product Details

ISBN-13:
9780471174578
Publisher:
Wiley
Publication date:
10/28/1998
Series:
Wiley Nonprofit Law, Finance and Management Series, #119
Pages:
224
Sales rank:
1,117,787
Product dimensions:
6.46(w) x 9.13(h) x 0.82(d)

Meet the Author

About the authors

CHRISTINE W. LETTS is currently affiliated with the Kennedy Schoolof Government, Harvard University.

WILLIAM P. RYAN

ALLEN GROSSMAN

"All those who understand the importance of nonprofit organizationsto the nation must read this book. Letts, Ryan, and Grossman shownot only how we have underinvested in the very organizations which,together with governmental systems, we rely upon to maintain ahealthy civic life. They also show, in this book rich withexamples, what can and must be done to strengthen the nonprofitsector." —Lisbeth B. Schorr, Author, Common Purpose: StrengtheningFamilies and Neighborhoods to Rebuild America

"Innovative Nonprofit Management is a tremendous achievement. Everynonprofit leader knows that excellence depends on deliveringquality services, yet few realize that building organizationalcapacity is the key to consistent success. The entire nonprofitsector owes Letts, Ryan, and Grossman a heartfelt thank you fortheir careful thinking and clear analysis." —Paul S. Grogan,President and CEO, Local Initiatives Support Corporation

"If the essence of this book is widely adopted, it will have aprofound impact, not only on the nonprofit sector, but on theprocess of social change in America." -John Marks, President,Search for Common Ground

"This book is at the top of my reading wish list for nonprofittrustees and managers. Letts, Ryan, and Grossman have written themost important book yet on creating a culture of performance."—William M. Dietel, Chairman, National Center for NonprofitBoards

"Innovative Nonprofit Management is required reading for socialsector leaders and students of comparative management. Thiswell-written volume presents a rigorous summary of criticalmanagement practices, illuminated by action-oriented insights fromleading businesses and nonprofits-all aimed at achieving uncommonperformance." —Richard E. Cavanaugh, President and Chief ExecutiveOfficer, The Conference Board

"If more funders, executive directors, and board members embracedthe tenets of this book then we just might encounter a revolutionamong nonprofit organizations and the millions of institutions andindividuals they affect." —Carolyn Bess, Executive Director,Outdoor Explorations, Inc.

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Table of Contents

CONNECTING ORGANIZATIONAL CAPACITY, PERFORMANCE, AND SOCIALIMPACT.

Organizational Performance: The Hidden Engine of SocialImpact.

Cross-Sector Lessons on Organizational Capacity.

BUILDING THE ORGANIZATIONAL CAPACITY THAT LEADS TO HIGHPERFORMANCE.

Quality Processes: Advancing Mission by Meeting Client Needs.

Product Development: Better Ideas and Better Implementation.

Benchmarking: An Organizational Process That Links Learning andResults.

Human Resources: Developing Employees to Advance OrganizationalGoals.

MOBILIZING STAKEHOLDERS FOR HIGH PERFORMANCE.

The Nonprofit Board: Creating a Culture of Performance.

The National Office: Leading Program Expansion by Supporting HighPerformance.

Virtuous Capital: Investing in Performance.

Building a Nonprofit Agenda for Performance.

Index.

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