High Performance Nonprofit Organizations / Edition 1

Hardcover (Print)
Buy New
Buy New from BN.com
$23.47
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 94%)
Other sellers (Hardcover)
  • All (41) from $1.99   
  • New (4) from $19.97   
  • Used (37) from $1.99   

Overview

Nonprofit leaders are beginning to confront the most importantunfinished business of their sector. Having invented scores ofsuccessful model programs to address virtually every type of socialproblem or goal, they are discovering that large-scale, sustainedimpact remains elusive. Today, the only way to get the full benefitof successful programs, however, is for nonprofit leaders to beginbuilding high performance organizations—nonprofits that arecapable of creating sustained, effective impact. That requiresreversing decades of underinvestment in the capacity of nonprofits.A sector that has been indifferent, if not hostile, to the needs ofits organizations, where leaders are forced to manage upstream,against countless obstacles, now needs to apply its ingenuity andpassion to the challenge of creating high performanceorganizations. Drawing on management techniques used by successfulmanagers in both businesses and nonprofits, High PerformanceNonprofit Organizations outlines approaches that nonprofits can useto build their capacity for learning, innovating, ensuring quality,and motivating staff. Illustrated with case studies and examples,the book outlines processes for achieving these goals, including:

  • human resources management—to attract and developemployees truly in synch with an organization’s mission
  • benchmarking—to identify practices that best meet anonprofit’s needs
  • responsiveness and quality systems—to continuously reviewand upgrade quality of service
  • product development—to tap the talents of every employeeto create effective programs
The authors argue that these processes—far from corrupting anonprofit with practices that evolved to make companies moreprofitable—actually help an organization convert its valuesand integrity into results for clients and communities. Theseadaptive capacities help nonprofits deliver on their mission,building the model organization that will make the biggest impactwith model programs. High Performance Nonprofit Organizations goesfurther, laying out an agenda for changing the nonprofitenvironment, making it more supportive of its managers and moreaware of the potential of organizational capacity. The authorsassess the special opportunity of severalstakeholders—including the nonprofit board, foundations, andthe national office of multisite nonprofits—to create a newculture that values organizational performance. For the nonprofitmanager trying to build an organization that is truly responsive toits clients and community, High Performance Nonprofit Organizationsis an essential review of best practices. For the board member,foundation program officer, or nonprofit leader trying to createsustained impact, it is a provocative challenge to deal with thesector’s unfinished business with a new approach.
Read More Show Less

Editorial Reviews

From the Publisher
"It is the one book that every non profit manager should read." (Administration in Social Work, Volume 26, No. 2, 2002)
Read More Show Less

Product Details

Meet the Author

About the authors

CHRISTINE W. LETTS is currently affiliated with the Kennedy Schoolof Government, Harvard University.

WILLIAM P. RYAN

ALLEN GROSSMAN

"All those who understand the importance of nonprofit organizationsto the nation must read this book. Letts, Ryan, and Grossman shownot only how we have underinvested in the very organizations which,together with governmental systems, we rely upon to maintain ahealthy civic life. They also show, in this book rich withexamples, what can and must be done to strengthen the nonprofitsector." —Lisbeth B. Schorr, Author, Common Purpose: StrengtheningFamilies and Neighborhoods to Rebuild America

"Innovative Nonprofit Management is a tremendous achievement. Everynonprofit leader knows that excellence depends on deliveringquality services, yet few realize that building organizationalcapacity is the key to consistent success. The entire nonprofitsector owes Letts, Ryan, and Grossman a heartfelt thank you fortheir careful thinking and clear analysis." —Paul S. Grogan,President and CEO, Local Initiatives Support Corporation

"If the essence of this book is widely adopted, it will have aprofound impact, not only on the nonprofit sector, but on theprocess of social change in America." -John Marks, President,Search for Common Ground

"This book is at the top of my reading wish list for nonprofittrustees and managers. Letts, Ryan, and Grossman have written themost important book yet on creating a culture of performance."—William M. Dietel, Chairman, National Center for NonprofitBoards

"Innovative Nonprofit Management is required reading for socialsector leaders and students of comparative management. Thiswell-written volume presents a rigorous summary of criticalmanagement practices, illuminated by action-oriented insights fromleading businesses and nonprofits-all aimed at achieving uncommonperformance." —Richard E. Cavanaugh, President and Chief ExecutiveOfficer, The Conference Board

"If more funders, executive directors, and board members embracedthe tenets of this book then we just might encounter a revolutionamong nonprofit organizations and the millions of institutions andindividuals they affect." —Carolyn Bess, Executive Director,Outdoor Explorations, Inc.

Read More Show Less

Table of Contents

CONNECTING ORGANIZATIONAL CAPACITY, PERFORMANCE, AND SOCIALIMPACT.

Organizational Performance: The Hidden Engine of SocialImpact.

Cross-Sector Lessons on Organizational Capacity.

BUILDING THE ORGANIZATIONAL CAPACITY THAT LEADS TO HIGHPERFORMANCE.

Quality Processes: Advancing Mission by Meeting Client Needs.

Product Development: Better Ideas and Better Implementation.

Benchmarking: An Organizational Process That Links Learning andResults.

Human Resources: Developing Employees to Advance OrganizationalGoals.

MOBILIZING STAKEHOLDERS FOR HIGH PERFORMANCE.

The Nonprofit Board: Creating a Culture of Performance.

The National Office: Leading Program Expansion by Supporting HighPerformance.

Virtuous Capital: Investing in Performance.

Building a Nonprofit Agenda for Performance.

Index.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)