High-Performers: Recruiting & Retaining Top Employees / Edition 1 by Alan J. Dubinsky, Steven Skinner | | 9780324200966 | Hardcover | Barnes & Noble
High-Performers: Recruiting & Retaining Top Employees / Edition 1

High-Performers: Recruiting & Retaining Top Employees / Edition 1

by Alan J. Dubinsky, Steven Skinner
     
 

ISBN-10: 032420096X

ISBN-13: 9780324200966

Pub. Date: 08/14/2003

Publisher: Cengage Learning

Dubinsky and Skinner have uncovered 13 drivers of discretionary effort, or why employees go above and beyond what is expected of them in the job. If you are aware of these drivers, and if you use their prescription to recruit, manage and retain employees with these attributes, you can realize a company of High Performers.

Overview

Dubinsky and Skinner have uncovered 13 drivers of discretionary effort, or why employees go above and beyond what is expected of them in the job. If you are aware of these drivers, and if you use their prescription to recruit, manage and retain employees with these attributes, you can realize a company of High Performers.

Product Details

ISBN-13:
9780324200966
Publisher:
Cengage Learning
Publication date:
08/14/2003
Edition description:
New Edition
Pages:
96
Product dimensions:
6.29(w) x 9.34(h) x 0.47(d)

Table of Contents

Disclaimer. Preface. 1. Beyond the Call of Duty: I Don't Know What It Is, But I Know It When I See It! 2. Internal Motivation: Gee, I Actually Get Paid To Do This? 3. Initiative: Sometimes you just do it! 4. Upbringing: A Chip Off The Old Block. 5. Self-Satisfaction: It's Spelled P-R-I-D-E. 6. Empathy: Walk A Mile In My Shoes. 7. Concern: When You Care Enough To Do the Very Best. 8. Reciprocity: I'll Scratch Your Back if You Scratch Mine. 9. Customer Acquisition and Retention: Ka-Ching, Ka-Ching. 10. Customer Satisfaction: Rubber Ball, Come Bouncing Back To Me. 11. Role Modeling and Organizational Culture: A Picture Paints a Thousand Words. 12. Recognition: Looking Goooood! 13. Promotion: Opening Doors to Nirvana. 14. Compensation: Brother, Can You Spare a Dime? 15. Carpe Diem: Go for it!

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