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From The CriticsReviewer: Joan C. Murphy, EdD, MS, NP (Utica College of Syracuse University)
Description: This book outlines in detail the reengineering process for a home care agency in order that it remain competitive in the present and in future markets. They use the concepts of leaders in the field, Hammer and Champy, who have advised other corporations.
Purpose: The authors define the principles and concepts of the reengineering process for home care agencies. The readers have access to tools to remain fiscally accountable to both the agency mission and the community.
Audience: According to the authors, and I agree, the book is intended for all persons employed in home health care, including those from acute care. It is also appropriate for nursing, management, and business students with an interest in home care.
Features: The authors provide many tools that can be used for the process. The references are timely and useful. The many tables and charts enhance the text.
Assessment: The authors take on the challenge of inspiring and motivating the readers to a higher level of accountability for the agency. They accomplish this by pointing out that home care as we knew it is gone and that to remain competitive and survive one must change. The content is presented in an understandable format. The reader is left with the realization that change is needed and has the tools available to undertake that process. The book is a must for home care providers who want to help create our future.