Honoring the Trust: Quality and Cost Containment in Higher Education / Edition 1

Hardcover (Print)
Buy New
Buy New from BN.com
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 95%)
Other sellers (Hardcover)
  • All (15) from $1.99   
  • New (7) from $14.95   
  • Used (8) from $1.99   


"This a book I’ve anticipated for years. Bill Massy’s research provides a roadmap that will have a profound influence on higher education."
—Dean Hubbard, President, Northwest Missouri State University

"This book is a ‘must read’ for those concerned about constraining the ever rising costs of higher education while sustaining the quality of our universities."
—James Duderstadt, former President, University of Michigan

"Massy's suggestions regarding academic quality management are elegant and effective. He offers us a conceptual framework that allows us to give quality assurance the priority it deserves in our universities."
—Frans van Vught, Rector Magnificus, University of Twente, Netherlands

"Bill massy has implemented quality principles internationally. He truly understands how quality processes lead to quality results. I have used Bill’s work to improve our practices at WASC."
—Ralph Wolff, Director, Senior College Commission of the Western Association of Schools and Colleges

"Bill massy has long international experience with the important but extremely difficult challenge of reconciling academic freedom with the need, for those who pay for higher education, to know about the quality of what is provided. He has both designed and implemented novel systems and is exceptionally well positioned to write on this topic."
—Lord Oxburgh, former rector of Imperial College, London

Read More Show Less

Product Details

  • ISBN-13: 9781882982561
  • Publisher: Wiley
  • Publication date: 1/28/1999
  • Series: JB - Anker Series , #31
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 376
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

William F. Massy is President of the Jackson Hole Higher Education group, Inc., and Professor Emeritus at Stanford University. He earned tenure at Stanford’s Graduate School of Business and later entered university administration as Vice Provost and Dean of Research. He served as Director of the Program in Higher Education at Stanford's School of Education. As Stanford’s Vice president for Business and Finance he pioneered financial management and planning tools that have become standards in the field.

Read More Show Less

Table of Contents

About the Author.


Part One: The Case for Change.

1 The Erosion of Trust.

2 Universities as Economic Enterprises.

3 Subsidies and Contribution Margins.

4 Research, Teaching, and the Quality of Education.

5 Technology’s Misunderstood Potential.

Part Two: Improving Practice.

6 Education Quality Processes.

7 Core Quality Principles.

8 Education Quality Oversight.

9 Balancing Cost and Quality.

10 Performance-Based Resource Allocation.

11 Higher Education’s Action Agenda.



Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)