Hopeless, Hapless and Helpless Manager: Further Explorations in the Psychology of Managerial Incompetence

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Overview

This book is about the dark side of management. It is about incompetence rather than competence." "In the first section - Millennium Management Myopia - over fifty topics are arranged in dictionary order in bite-sized essays. Crisp, funny and challenging, they are constructive as well as critical." "The second part of this book contains adaptations, by Surgeon Captain Rick Jolly of the Royal Marines, of actual military appraisal forms (from military jargon to management-speak). They make you laugh out loud, and ...
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Overview

This book is about the dark side of management. It is about incompetence rather than competence." "In the first section - Millennium Management Myopia - over fifty topics are arranged in dictionary order in bite-sized essays. Crisp, funny and challenging, they are constructive as well as critical." "The second part of this book contains adaptations, by Surgeon Captain Rick Jolly of the Royal Marines, of actual military appraisal forms (from military jargon to management-speak). They make you laugh out loud, and reveal some of the more common and debilitating facets of the incompetent manager." "The final section provides a dozen self-scoring quizzes.
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Product Details

  • ISBN-13: 9781861561619
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 1/28/2000
  • Pages: 248
  • Product dimensions: 6.00 (w) x 9.08 (h) x 0.64 (d)

Table of Contents

Preface
Introduction
Millennium management myopia 1
Accident proneness 1
Alternative management 7
Amateurism and credentialism: two wrongs don't make a right 9
Apostles and terrorists: the anatomy of customer loyalty 12
The basic requirements of management 14
Biting the bullet: what to do with a poor performer 18
Body language at work 21
Business babble and political correctness 26
Business travel 29
The career: a typology of careers 35
Charging like a wounded bull: how to become a consultant 40
Charity as revenge 43
Cleanliness, godliness and shareholder returns 45
Continuing management education 47
Compromising at work: the art of the trade-off 50
Cowardice: the pusillanimous manager 53
Creating the right impression 55
The detrimental effects of rewards 57
Electronic mail 60
Emotional intelligence 62
Evaluating others: see, speak and hear no evil 65
Evidence-based management 69
Exceeding with excess 71
Growing managers: sowing the seeds of success 74
Hooked on the Web 75
Just do it! 79
Knowing customer needs; what the public really wants 82
Laughter is the best medicine 84
Male hubris or female humility? 86
Management trainers 88
Managing call centres 91
Motivating the workforce 95
Organobabble 98
Outsourcing HR 100
Pile them high and sell them cheap 102
The primacy and recency effect 105
Professional types: the four worlds of the professional 106
The psychology of absenteeism 109
Queuing at airports 113
Rating companies 115
Reactions to training 117
Revenue up and cost down: two management styles 119
Seminal experiences: a really good seminar 121
Sour feedback 123
Span of control 125
The sweet smell of success: ambient scent and consumer reactions 129
Time-filling strategies of the underemployed 132
TIPS: a form of performance-related pay? 135
Trainability: what you see is what you get 137
Unacceptable behaviour 140
What to do when the consultants come in 141
Working for monsters 143
Testimonial truths 147
Adaptability 147
Alcohol 148
Common sense 149
Courage and stamina 151
Effectiveness 151
Integrity 154
Intelligence 157
Leadership 159
Organization/management ability 161
Personal qualities 163
Power of expression 171
Professional knowledge 173
Reliability 175
Tact and cooperation 177
Zeal and initiative 180
Quizzes, questionnaires and quandaries 183
The bogus quiz 183
Brainstorms 187
Common sense in management 189
Decision-making styles 193
Ethics at work 196
EQ 200
The impostor syndrome 203
Money madness 205
Music while you work 209
Personality and being pissed off at work 212
Schadenfreude 214
Teleworking 218
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