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Is an unhappy restaurant guest legally entitled to a refund for food she ate? Is a hotel required to replace money that a guest claims was taken from his room? Can a hospital food and beverage director legally accept a holiday gift from a vendor without threatening her employment status?
Hospitality Law, Second Edition provides readers with answers to these questions and more. Packed with interactive exercises as well as up-to-date legal information specific to the hospitality industry, Hospitality Law benefits students by emphasizing preventive legal management and effective decision-making.
This Second Edition gives students and managers background on safety and security requirements, disputes with customers, hiring and firing employees, liabilities associated with serving alcohol, and much more, including:
Encouraging readers to think critically about legal concepts related to hospitality, Hospitality Law, Second Edition is an indispensable part of every hospitality manager's education.
|Ch. 1||Prevention philosophy||1|
|Ch. 2||Hospitality contracts||19|
|Ch. 3||Hospitality operating structures||57|
|Ch. 4||Legally managing property||85|
|Ch. 5||Regulatory and administrative concerns in the hospitality industry||115|
|Ch. 6||Managing insurance||147|
|Ch. 7||Legally selecting employees||164|
|Ch. 8||Legally managing employees||197|
|Ch. 9||Your responsibilities as a hospitality operator||240|
|Ch. 10||Your responsibilities as a hospitality operator to guests||261|
|Ch. 11||Your responsibilities for guests' property||285|
|Ch. 12||Your responsibilities when serving food and beverages||303|
|Ch. 13||Legal responsibilities in travel and tourism||329|
|Ch. 14||Safety and security issues||377|