Hospitality Management Internship: A Student Workbook / Edition 1

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More About This Textbook


This workbook tool, designed to be used before, during, and after the internship experience, was developed to assist both the intern and the Intern Coordinator in planning and managing the internship experience. Users can select segments from the wide variety of rotational segments offered, assemble them in the binder provided, and arrive on property with all of the forms and guidelines needed for a successful internship. Intern Coordinators are also supplied with forms and information needed to establish an intern program. Those who use this tool to its full potential will develop an experiential portfolio, complete with evaluations that can serve as reference support as they interview for entry level management positions. All the necessary forms for the Intern Coordinator and prospective intern are provided—including evaluation forms for the hosting property supervisors, exit interview forms, and an internship contract. Content includes tips for finding high quality internships. For use by Intern Coordinators and prospective interns.

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Product Details

Table of Contents


Internship Preparation Materials for the Intern Coordinator.

Internship Approval Form. Intern Materials-Due Schedule. Example Resume. Example Reference Letters. Written Communication with Hosting Properties. Internship Kick-Off Sign-In Form. Internship Kick-Off Slides. Internship Brochure. Course Syllabus.

Internship Preparation Materials for the Prospective Intern.

What to Do When You First Arrive. Information You Should Get in Writing Upon Your Arrival. Internship Site Selection Criteria.

Internship Contract.

Example Job Description.

Tabs Included for Materials to Be Inserted.

History of Property. Property Contact Information. Property Listings. Property Layout. Policies and Procedures. Property Brochure(s). Orientation Materials. Terms of Importance. Forms I Signed. Paycheck Stubs. Rotation Schedule. General Materials. Training Materials. Comment Cards. Intern Housing Information/Apartment Contract. Temporary Address. Photos.

My Intern Project.

Departmental Rotations.

Front Desk. PBX. Reservations. Bell Stand. Night Audit. Food and Beverage. Housekeeping. Grounds and Maintenance. Golf Management. Revenue Management. Senior Services. Resort and Condominium Management. Association Management. Club Management. Recreation Management. Safety and Security.

Exit Interview.

Additional Evaluation Forms.

Additional Daily Logs.

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