Hospitality Management Series: The Quest for Remarkable Service

Hospitality Management Series: The Quest for Remarkable Service

by Ed Rehkopf
     
 

A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.

Overview

A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.

Product Details

ISBN-13:
2940033236213
Publisher:
Ed Rehkopf
Publication date:
05/13/2012
Sold by:
Smashwords
Format:
NOOK Book
Sales rank:
588,082
File size:
161 KB

Meet the Author

Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched a portal web site for the private club industry.

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