Hotel and Lodging Management: An Introduction / Edition 2

Hardcover (Print)
Rent
Rent from BN.com
$22.20
(Save 83%)
Est. Return Date: 09/08/2014
Buy New
Buy New from BN.com
$107.52
Buy Used
Buy Used from BN.com
$81.25
(Save 39%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $9.19
Usually ships in 1-2 business days
(Save 93%)
Other sellers (Hardcover)
  • All (16) from $9.19   
  • New (5) from $85.92   
  • Used (11) from $9.19   

Overview

Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.

This updated Second Edition presents:

  • New, completely updated chapters on human resources and the sales and marketing departments
  • Up-to-date case studies reflecting the latest management trends and issues
  • Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels
  • New sections on yield management, lodging environments, franchise companies, and management organizations
Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.
Read More Show Less

Editorial Reviews

Booknews
This text prepares students to succeed at entry-level management positions and provides a foundation needed to enjoy a successful career. It combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. There are detailed descriptions of day to day procedures, and chapters on forecasting and business planning, franchise agreements, resorts, and career planning. Stutts is dean of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Read More Show Less

Product Details

  • ISBN-13: 9780471474470
  • Publisher: Wiley
  • Publication date: 3/28/2005
  • Edition description: REV
  • Edition number: 2
  • Pages: 368
  • Sales rank: 941,898
  • Product dimensions: 7.50 (w) x 9.40 (h) x 0.90 (d)

Meet the Author

Alan T. Stutts is President of Brown College. He has received the Stevenson-Fletcher Academic Excellence Award from the Counsel of Hotel, Restaurant, and Institutional Educators International (CHRIE), and the Lamp of Knowledge Award from the Educational Institute of the American Hotel and Lodging Association. He is the author of four books and numerous articles, and is the editor of several publications.

James F. Wortman is a lecturer at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, where he teaches hotel management and is Director of the Office of Gaming Education and Research.

Read More Show Less

Table of Contents

Preface xiii

Introduction xv

CHAPTER 1 Growth and Development of the Lodging Industry 1

Travel and Tourism 2

The History of Lodging 4

Lodging Industry Classification 7

CHAPTER 2 Organizational Structure 27

Overview of Organizational Design 28

Job Specialization 28

The Organization of a Lodging Establishment 29

Patterns of Authority 37

Span of Control 39

The Pros and Cons of Functional Organization Design 41

Meetings and Committees 42

The Future Organization of Hotels 45

The Hotel Staffing System 47

Career Paths and Opportunities 49

CHAPTER 3 The Front Office 53

Organization 54

Reservations 56

Registration 63

Guest Services 72

Telecommunications 74

Night Audit 75

Checkout 77

CHAPTER 4 Housekeeping 87

Housekeeping Staff 88

Scheduling 93

Guest Room Cleaning 96

Public Area Cleaning 99

Inventory and Control 99

Employee Safety 105

CHAPTER 5 The Marketing and Sales Department 117

The Sales Staff 118

Characteristics of a Successful Sales Department 119

The Telephone Survey 121

The Sales Call 122

Convention Bookings 123

Marketing Functions 127

Advertising 129

Brochures and Collateral Materials 129

Packages 130

Promotions 130

Public Relations 131

Rate Management and Pricing 132

CHAPTER 6 Human Resource Management 135

What It Is and What It Is About 136

Environment 137

Work and People 145

Motivating and Paying 154

Other Issues 159

CHAPTER 7 Hotel Food and Beverage 163

Introduction to Hotel Food and Beverage 164

The Operational Areas of the Food and Beverage Department 167

The Management of Hotel Food and Beverage 177

CHAPTER 8 Loss Prevention and Security 189

Loss Prevention 190

The Security Department 197

CHAPTER 9 The General Manager 217

Operational Control, Organizational Development, and Business Maintenance 218

Total Quality Management 221

The Importance of Communication 223

The Development of a Performance Culture 226

CHAPTER 10 Yield Management 235

Introduction 236

Fundamentals 239

Ways to Achieve Yield Management 241

CHAPTER 11 Management Contracts and Franchise Agreements 247

Management Contracts 248

Franchise Agreements 255

CHAPTER 12 Time - Share and Vacation Ownership 285

History of the Time-Share Industry 287

Resort Sales and Financing 289

Resort Amenities and Fees 294

Management of a Vacation Resort 295

Rules and Regulations of Vacation Ownership 296

CHAPTER 13 Resorts, Themed Lodging, and Special Lodging Environments 301

Recreation and Leisure Activities 302

Activity-Based Lodging 304

Themed Lodging 305

Unique Facilities 314

Other Types of Nontraditional Lodging 316

Summary 318

Review Questions 318

Activities 319

References 319

Glossary 321

Index 331

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)