Hotel Front Office Management / Edition 2

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Overview

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology's role in the modernized front office.

Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services.

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Product Details

  • ISBN-13: 9780471287124
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 8/28/1996
  • Series: Hospitality, Travel, and Tourism Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 480
  • Product dimensions: 7.66 (w) x 9.58 (h) x 1.02 (d)

Table of Contents

Ch. 1 Introduction to hotel management 1
Ch. 2 Hotel organization and the front office manager 37
Ch. 3 Effective interdepartmental communications 73
Ch. 4 Property management systems 95
Ch. 5 Systemwide reservations 129
Ch. 6 Revenue management 165
Ch. 7 Guest registration 184
Ch. 8 Managing the financials 222
Ch. 9 Guest checkout 237
Ch. 10 Preparation and review of the night audit 261
Ch. 11 Managing hospitality 308
Ch. 12 Training for hospitality 336
Ch. 13 Promoting in-house sales 362
Ch. 14 Security 381
Ch. 15 Executive housekeeping 411
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