Hotel Operations Management

Hotel Operations Management

5.0 1
by David K. Hayes, Jack D. Ninemeier, Jack D. Ninemeier
     
 

ISBN-10: 0130995983

ISBN-13: 9780130995988

Pub. Date: 07/28/2003

Publisher: Pearson

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's—and their own—ultimate success.This unique approach addresses all of the

Overview

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's—and their own—ultimate success.This unique approach addresses all of the operating departments of a full-service hotel—Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance—from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads—i.e., executive housekeepers, directors of sales, controllers, and front office managers.

Product Details

ISBN-13:
9780130995988
Publisher:
Pearson
Publication date:
07/28/2003
Edition description:
Older Edition
Pages:
496
Product dimensions:
7.06(w) x 9.66(h) x 0.97(d)

Table of Contents

1. The Hotel Industry: Overview and Professional Career Opportunities.
2. The Hotel General Manager.
3. Management and Supervision Skills for the G.M.
4. Human Resources.
5. The Controller.
6. The Front Office.
7. Housekeeping.
8. Food and Beverage.
9. Safety and Property Security.
10. Sales and Marketing.
11. Facility Engineering and Maintenance.
12. Franchise Agreements and Management Contracts.
13. Purchasing a Hotel.

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Hotel Operations Management 5 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
Just finished this. It was recommended by another hotel G.M. Really well done. Easy to read but detailed.