Hotel Operations Management

Hotel Operations Management

5.0 1
by David K. Hayes, Jack D. Ninemeier, Jack D. Ninemeier
     
 

ISBN-10: 0130995983

ISBN-13: 9780130995988

Pub. Date: 07/28/2003

Publisher: Pearson

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.  See more details below

Overview

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Product Details

ISBN-13:
9780130995988
Publisher:
Pearson
Publication date:
07/28/2003
Edition description:
Older Edition
Pages:
496
Product dimensions:
7.06(w) x 9.66(h) x 0.97(d)

Table of Contents

1The hotel industry : overview and professional career opportunities1
2The hotel general manager37
3Management, supervision, and service skills for the GM60
4Human resources92
5Accounting124
6Revenue management164
7Sales and marketing221
8The front office262
9Housekeeping311
10Food and beverage342
11Facility engineering and maintenance382
12Safety and property security413
13Franchise agreements and management contracts446
14Purchasing a hotel481
15Managing in the global hotel industry510

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Hotel Operations Management 5 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
Just finished this. It was recommended by another hotel G.M. Really well done. Easy to read but detailed.