Housekeeping Management / Edition 2

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The second edition of Housekeeping Management is writtenfrom a management perspective of the executive housekeeper in thelodging industry. The overarching concept of the text spotlightsthree major areas of expertise required for the success of lodgingprofessionals: management of resources, administration of assets,and knowledge of technical operations.

The text explores the role of the housekeeping department inhotel/lodging operations, and focuses mainly on the effectivecommunication between the housekeeping, front office, andengineering and maintenance staff. This edition will have the samefocus on the management- and administration-based philosophy fromthe 1st Edition, but with a stronger focus on theengineering aspects of housekeeping. The book will also incorporatenew concepts of energy conservation and risk management to addressthe latest sustainability and security trends in the industry, aswell as updated information on guestroom technology.

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Product Details

  • ISBN-13: 9781118071793
  • Publisher: Wiley
  • Publication date: 10/4/2011
  • Series: CourseSmart Series
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 288
  • Sales rank: 280,039
  • Product dimensions: 7.50 (w) x 9.30 (h) x 0.30 (d)

Meet the Author

MATT A. CASADO, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.
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Table of Contents

Chapter 1: The Housekeeping Department in Lodging Operations.

Chapter 2: The Executive Housekeeper as Department Manager.

Chapter 3: Structural Planning of the HousekeepingDepartment.

Chapter 4: Management of Inventory and Equipment.

Chapter 5: Characteristics of Housekeeping Equipment andSupplies.

Chapter 6: Laundry Room Management.

Chapter 7: The Cleaning Function.

Chapter 8: Personnel Administration.

Chapter 9: Controlling Housekeeping Operations.

Chapter 10: Safety, Security and Infectious Diseases in PropertyOperations.

Chapter 11: Energy Conservation in Lodging Properties.

Chapter 12: Environmental and Sustainability Issues.

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