Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.
MATT A. CASADO, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.
INTRODUCTION TO HOUSEKEEPING MANAGEMENT.
Management of Lodging Operations.
The Executive Housekeeper as Department Manager.
ORGANIZATION OF THE HOUSEKEEPING DEPARTMENT.
Structural Planning of the Housekeeping Department.
Housekeeping Staffing Patterns.
TECHNICAL SKILLS MANAGEMENT.
Management of Inventory and Equipment.
Characteristics of Housekeeping Equipment and Supplies.
Laundry Room Management.
The Cleaning Function.
HUMAN RESOURCES MANAGEMENT.
Risk and Environmental Management.