How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

4.6 30
by Roger Connors, Tom Smith
     
 

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A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused

Overview


A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.

As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the world's most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a company's success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results.

Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their team's efforts, or an overall corporate culture-and, in turn, increase profits and generate better results.

Editorial Reviews

From the Publisher
"Definitely the 'go-to' book for teaching organizational accountability that works- without the backlash."
-Stephen R. Covey, author, The 7 habits of Highly Effective People

"Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality."
-Jim Mazzo, president, Abbott Medical Optics

"Connors and Smith have done it again! . . . This book will provide a competitive advantage at a time when 'accountability' is more important than ever before!"
-David Brandon, chairman and CEO, Domino's Pizza, Inc.

"This is the right approach for getting results in today's global environment."
-Gregory J. Newell, former U.S. ambassador and assistant secretary of state

"How Did That Happen? clearly outlines the path to accountability. . . . We will place a copy of this book in the hands of all leaders throughout our organization."
-Michael Lippert, chief operating officer, Arby's Restaurant Group, Inc.

"Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. . . . How Did That Happen? delivers specific and practical advice to do just that."
-Ginger Graham, former CEO, Amylin Pharmaceuticals, Inc.

"Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results."
-Michael Kneidinger, vice president of worldwide operations, Hard Rock CafT International

"How Did That Happen? peels back the onion on achieving sustained accountability."
-Jeff Brundage, senior vice president of human resources, American Airlines

Product Details

ISBN-13:
9781591842583
Publisher:
Penguin Publishing Group
Publication date:
08/11/2009
Pages:
272
Sales rank:
275,041
Product dimensions:
6.32(w) x 9.36(h) x 1.02(d)
Age Range:
18 Years

What People are saying about this

From the Publisher
"James approaches this book on holding people accountable with an easy, conversational tone." —-AudioFile

Meet the Author

Roger Connors and Tom Smith are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel to The Oz Principle.

Tom Smith and Roger Connors are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel to The Oz Principle.

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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way 4.6 out of 5 based on 0 ratings. 30 reviews.
Aiminghigh More than 1 year ago
This was a great addition to my library. Clear and to the point. I have read the past books and always find ways to implement what I have learned. I can't wait to carry on the tradition with How Did That Happen.
BRSmith More than 1 year ago
The principles defined in this book are simple and effective. It has been so hard for me to hold others accountable for their mistakes and get positive feedback. By reading this book I have learned how to do so, but holding them accountable the positive principled way! I consider myself lucky to have been given the chance to read this book. It will be incredibly beneficial for everyone. So many of us struggle with holding others accountable, but this book teaches us how to become more focused and understanding co-workers. The release of this book is exciting because of the simple principles it so clearly defines.
JaneWelch More than 1 year ago
Most business books I read offer one celebrity author's personal experience and, at best, one excellent idea. This book does so much more, it requires careful and patient reading, with a highlighter in hand. I've already found several of the authors' tools useful in my daily work, especially when I am facing a tight deadline on a major goal. Accountability can easily be misused and end up making people feel overmanaged, overcontrolled and overpunished for mistakes. The book's emphasis on the "positive, principled" approach gets far better results.
Anonymous More than 1 year ago
How Did That Happen is a Must Read for anyone that has the privilege of leading people. Roger Connors and Tom Smith have completely captured the importance of the principles of accountability. The importance to the leader, to those being led and to the results and success of the organization. The authors provide a compelling vision of accountability as a positive leadership tool to enhance and enrich the performance of their team members and ultimately the organization. For anyone viewing accountability as a "four letter word", reading this book is guaranteed to not only change your perspective but also provide the reader with a road map to having powerful and empowering conversations. Tim Casey Vice President of Marketing & Operations The Coffee Bean & Tea Leaf
Perry_Lowe More than 1 year ago
"Often there is an unfounded belief of alignment and trust within teams and companies. Accountability built on alignment and trust can be the determining factor in winning or losing for any organization. "How did that happen" addresses this common blind spot for leaders by offering a positive and principled guide to holding people in any organization accountable to its key results." Perry Lowe President AXIS Dental Corporation
Anonymous More than 1 year ago
Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. "How Did That Happen?" delivers specific and practical advice to do just that. It's a must-read for anyone in a leadership role, regardless of how long they've been at it, or the type or size of organization they lead. Ginger Graham, Former CEO Amylin Pharmaceuticals, Inc.
Joe_Hohner More than 1 year ago
"Way too often we hear leaders of troubled companies explaining why they are not accountable. They try to make convincing arguments about how the mess they are in is outside their control. In contrast, when you walk into a well-run company you can sense immediately that everyone from the receptionist through senior leadership is accountable for their results. How do some companies get it right when others can't? Roger and Tom have the answer. They have taken a most difficult subject - that is creating a culture of accountability - and have made it understandable and achievable. Having read their books, attended their workshops, and put into practice their tools and techniques I can attest to the fact that what they are saying really works." Joe Hohner Senior Vice President, Chief of Staff and Chief Information Officer Blue Cross Blue Shield of Michigan
CAL88 More than 1 year ago
Having successfully incorporated many of the lessons from both the Oz Principle and Journey to the Emerald City within my organization, Partners in Leadership's new book, "How Did That Happen" now provides a powerful road map to enable those committed to building a culture rooted in the Principles of Accountability to make it happen in their organization. Clinton A. Lewis, Jr. President, US Operations Pfizer Animal Health Pfizer, Inc.
CraigHendrickson More than 1 year ago
The two most important responsibilities of leaders today are to set the necessary direction for the organization and create organizational culture to achieve positive and desired results. Using the teachings, techniques and common language from The Oz Principle has had a powerful impact on our team and helped us transform our complex organization to a culture of accountability which has resulted in achieving desired results and improved our performance. From The Oz Principle's techniques of how to hold ourselves accountable, this book is a natural and valuable sequel to learn practical, useful, and easy to apply techniques of how to hold others accountable. Thank you Roger and Tom for your powerful, thoughtful and straight forward approach to this complex subject of how to develop a culture of accountability which has been fun, improved our communication and teamwork, and helped us achieve important results for our leaders, managers and employees but most importantly for the benefit of our patients. The teaching and techniques in this book will help us continue the journey of changing our culture. Craig L. Hendrickson President & CEO Overlake Hospital Medical Center
John_P_McGrath More than 1 year ago
True to form another good, practical book from Partners In Leadership for those of us interested in driving the accountability agenda into the workplace. Several usefully tools, important strategies and cultural considerations are included that will increase ownership and accountability behavior in a positive, principled way remaining focused on what managers and leaders are responsible for-sustained delivery of results. John P. McGrath, Ph.D. Corporate Vice President, Quality Edwards Lifesciences LLC
Anonymous More than 1 year ago
Roger Connors and Tom Smith have done it again! "How Did That Happen?" is a tool-kit for holding people accountable in a way that builds trust and loyalty. This book will provide a competitive advantage at a time when "accountability" is more important than ever before!
Anonymous More than 1 year ago
Congratulations on another practical and enjoyable book - a great next step in the authors' series on accountability which has been instrumental to our success. - Brad Mason, Group President, North America for Orthofix, NV
Karen_OECoach More than 1 year ago
"Got to have it" for anyone leading change! I have worked with Tom Smith and the Partners in Leadership organization since early 2004 as part of a "leading change" initiative at our plant. The concepts and tools from the earlier books, "The Oz Principle" and in particular "Journey to the Emerald City", have been instrumental in making our business case for change "visual" and emphasizing not only the "what" which is achieve results, but the "how" by engaging people through "intentional experiences." Tom and Roger's new book "How Did That Happen" provides the concepts and tools to close the gap on what it looks like to be "accountable." As with any change initiative, the actions have to start with me and the self-assessments are simple yet powerful. We are all leaders responsible for achieving our results, and this book provides simplicity for both personal change and leadership development.
FrankBaynham More than 1 year ago
Connors and Smith present the process any leader can follow to hold people accountable and to get their team to invest their hearts and minds.
sj255 More than 1 year ago
How Did That Happen? is sure to be another bestseller in the mold of, "The Oz Principle," and "Journey to the Emerald City." I am convinced that Roger Connors and Tom Smith are ahead of the game when it comes to accountability. Their first two books were excellent and this one is sure to be just as good if not better. Three cheers for accountability!
Anonymous More than 1 year ago
Although I have not been able to read the book yet, I have already pre-ordered my copy and am anxiously awaiting its arrival. If it is anything like the first two books, "The Oz Principle," and "Journey to the Emerald City," it is sure to be a success. The principles of accountability taught by the authors produce results, how do I know? Because I have experienced the amazing results myself. I can't wait to learn the concepts of holding people accountable for results the positive, principled way!
Anonymous More than 1 year ago
Fantastic book! Explains how to truly make holding someone accountable a positive experience for both parties that is instrumental in yielding desired results. Definitively worth every penny!
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Deloyd More than 1 year ago
If this book is anything like its predecessors "The Oz Principle," and "Journey to the Emerald City," then I am in for a treat. I was thrilled to see that Connors and Smith were coming out with another book on accountability. I have been hooked ever since The Oz Principle and am looking forward to learning more about accountability.