How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

( 30 )

Overview


A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused by a lack of personal accountability plague almost every organization today, from the ...

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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

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Overview


A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.

As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the world's most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a company's success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results.

Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their team's efforts, or an overall corporate culture-and, in turn, increase profits and generate better results.

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Editorial Reviews

From the Publisher
"James approaches this book on holding people accountable with an easy, conversational tone." —-AudioFile
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Product Details

  • ISBN-13: 9781591842583
  • Publisher: Penguin Group (USA) Incorporated
  • Publication date: 8/11/2009
  • Pages: 272
  • Sales rank: 120,597
  • Product dimensions: 6.32 (w) x 9.36 (h) x 1.02 (d)

Meet the Author

Roger Connors and Tom Smith are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel to The Oz Principle.

Tom Smith and Roger Connors are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel to The Oz Principle.

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Table of Contents

Introduction 1

Ch. 1 The Outer Ring 13

Ch. 2 Form Expectations 34

Ch. 3 Communicate Expectations 54

Ch. 4 Align Expectations 75

Ch. 5 Inspect Expectations 97

Ch. 6 The Inner Ring 123

Ch. 7 Examine Motivation 144

Ch. 8 Evaluate Training 168

Ch. 9 Assess Accountability 190

Ch. 10 Consider Culture 212

Appendix 242

Index 245

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Customer Reviews

Average Rating 4.5
( 30 )
Rating Distribution

5 Star

(24)

4 Star

(3)

3 Star

(1)

2 Star

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See All Sort by: Showing 1 – 20 of 30 Customer Reviews
  • Posted August 12, 2009

    more from this reviewer

    Wonderful

    This was a great addition to my library. Clear and to the point. I have read the past books and always find ways to implement what I have learned. I can't wait to carry on the tradition with How Did That Happen.

    3 out of 3 people found this review helpful.

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  • Posted July 22, 2009

    more from this reviewer

    I Also Recommend:

    The Positive Principled Way

    The principles defined in this book are simple and effective. It has been so hard for me to hold others accountable for their mistakes and get positive feedback. By reading this book I have learned how to do so, but holding them accountable the positive principled way! I consider myself lucky to have been given the chance to read this book. It will be incredibly beneficial for everyone. So many of us struggle with holding others accountable, but this book teaches us how to become more focused and understanding co-workers. The release of this book is exciting because of the simple principles it so clearly defines.

    3 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted August 12, 2009

    more from this reviewer

    I Also Recommend:

    Not a Light Beach Read

    Most business books I read offer one celebrity author's personal experience and, at best, one excellent idea. This book does so much more, it requires careful and patient reading, with a highlighter in hand. I've already found several of the authors' tools useful in my daily work, especially when I am facing a tight deadline on a major goal. Accountability can easily be misused and end up making people feel overmanaged, overcontrolled and overpunished for mistakes. The book's emphasis on the "positive, principled" approach gets far better results.

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted June 23, 2009

    The Experts on Accountability

    How Did That Happen? is sure to be another bestseller in the mold of, "The Oz Principle," and "Journey to the Emerald City." I am convinced that Roger Connors and Tom Smith are ahead of the game when it comes to accountability. Their first two books were excellent and this one is sure to be just as good if not better. Three cheers for accountability!

    2 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 22, 2009

    Anxiously Awaiting the release of, "How Did That Happen?"

    Although I have not been able to read the book yet, I have already pre-ordered my copy and am anxiously awaiting its arrival. If it is anything like the first two books, "The Oz Principle," and "Journey to the Emerald City," it is sure to be a success. The principles of accountability taught by the authors produce results, how do I know? Because I have experienced the amazing results myself. I can't wait to learn the concepts of holding people accountable for results the positive, principled way!

    2 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted August 27, 2009

    A Must Read for anyone that has the privilege of leading people...

    How Did That Happen is a Must Read for anyone that has the privilege of leading people. Roger Connors and Tom Smith have completely captured the importance of the principles of accountability. The importance to the leader, to those being led and to the results and success of the organization. The authors provide a compelling vision of accountability as a positive leadership tool to enhance and enrich the performance of their team members and ultimately the organization. For anyone viewing accountability as a "four letter word", reading this book is guaranteed to not only change your perspective but also provide the reader with a road map to having powerful and empowering conversations.
    Tim Casey
    Vice President of Marketing & Operations
    The Coffee Bean & Tea Leaf

    1 out of 1 people found this review helpful.

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  • Posted August 27, 2009

    more from this reviewer

    A positive and principled guide to holding people accountable

    "Often there is an unfounded belief of alignment and trust within teams and companies. Accountability built on alignment and trust can be the determining factor in winning or losing for any organization. "How did that happen" addresses this common blind spot for leaders by offering a positive and principled guide to holding people in any organization accountable to its key results."

    Perry Lowe
    President
    AXIS Dental Corporation

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 25, 2009

    Leadership Must-Read

    Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. "How Did That Happen?" delivers specific and practical advice to do just that. It's a must-read for anyone in a leadership role, regardless of how long they've been at it, or the type or size of organization they lead.

    Ginger Graham, Former CEO
    Amylin Pharmaceuticals, Inc.

    1 out of 1 people found this review helpful.

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  • Posted August 22, 2009

    ALL LEADERS SHOULD READ THIS BOOK

    "Way too often we hear leaders of troubled companies explaining why they are not accountable. They try to make convincing arguments about how the mess they are in is outside their control. In contrast, when you walk into a well-run company you can sense immediately that everyone from the receptionist through senior leadership is accountable for their results. How do some companies get it right when others can't?

    Roger and Tom have the answer. They have taken a most difficult subject - that is creating a culture of accountability - and have made it understandable and achievable. Having read their books, attended their workshops, and put into practice their tools and techniques I can attest to the fact that what they are saying really works."
    Joe Hohner
    Senior Vice President, Chief of Staff and Chief Information Officer
    Blue Cross Blue Shield of Michigan

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted August 19, 2009

    A Powerful Road Map

    Having successfully incorporated many of the lessons from both the Oz Principle and Journey to the Emerald City within my organization, Partners in Leadership's new book, "How Did That Happen" now provides a powerful road map to enable those committed to building a culture rooted in the Principles of Accountability to make it happen in their organization.

    Clinton A. Lewis, Jr.
    President, US Operations
    Pfizer Animal Health
    Pfizer, Inc.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted August 17, 2009

    Great Book

    The two most important responsibilities of leaders today are to set the necessary direction for the organization and create organizational culture to achieve positive and desired results. Using the teachings, techniques and common language from The Oz Principle has had a powerful impact on our team and helped us transform our complex organization to a culture of accountability which has resulted in achieving desired results and improved our performance.

    From The Oz Principle's techniques of how to hold ourselves accountable, this book is a natural and valuable sequel to learn practical, useful, and easy to apply techniques of how to hold others accountable.

    Thank you Roger and Tom for your powerful, thoughtful and straight forward approach to this complex subject of how to develop a culture of accountability which has been fun, improved our communication and teamwork, and helped us achieve important results for our leaders, managers and employees but most importantly for the benefit of our patients. The teaching and techniques in this book will help us continue the journey of changing our culture.
    Craig L. Hendrickson
    President & CEO
    Overlake Hospital Medical Center

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 14, 2009

    A great next step...

    Congratulations on another practical and enjoyable book - a great next step in the authors' series on accountability which has been instrumental to our success.
    - Brad Mason, Group President, North America for Orthofix, NV

    1 out of 1 people found this review helpful.

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  • Posted August 15, 2009

    more from this reviewer

    Excellent Book

    True to form another good, practical book from Partners In Leadership for those of us interested in driving the accountability agenda into the workplace. Several usefully tools, important strategies and cultural considerations are included that will increase ownership and accountability behavior in a positive, principled way remaining focused on what managers and leaders are responsible for-sustained delivery of results.
    John P. McGrath, Ph.D.
    Corporate Vice President, Quality
    Edwards Lifesciences LLC

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 15, 2009

    A Terrific Book!

    Roger Connors and Tom Smith have done it again! "How Did That Happen?" is a tool-kit for holding people accountable in a way that builds trust and loyalty. This book will provide a competitive advantage at a time when "accountability" is more important than ever before!

    1 out of 1 people found this review helpful.

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  • Posted August 14, 2009

    I Also Recommend:

    Leading change is not for the faint of heart. This book is a "must have."

    "Got to have it" for anyone leading change!

    I have worked with Tom Smith and the Partners in Leadership organization since early 2004 as part of a "leading change" initiative at our plant. The concepts and tools from the earlier books, "The Oz Principle" and in particular "Journey to the Emerald City", have been instrumental in making our business case for change "visual" and emphasizing not only the "what" which is achieve results, but the "how" by engaging people through "intentional experiences." Tom and Roger's new book "How Did That Happen" provides the concepts and tools to close the gap on what it looks like to be "accountable." As with any change initiative, the actions have to start with me and the self-assessments are simple yet powerful. We are all leaders responsible for achieving our results, and this book provides simplicity for both personal change and leadership development.

    1 out of 1 people found this review helpful.

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  • Posted August 13, 2009

    True Accountability

    Connors and Smith present the process any leader can follow to hold people accountable and to get their team to invest their hearts and minds.

    1 out of 1 people found this review helpful.

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  • Posted July 17, 2009

    Looking Forward to Reading It

    If this book is anything like its predecessors "The Oz Principle," and "Journey to the Emerald City," then I am in for a treat. I was thrilled to see that Connors and Smith were coming out with another book on accountability. I have been hooked ever since The Oz Principle and am looking forward to learning more about accountability.

    1 out of 2 people found this review helpful.

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  • Posted July 1, 2009

    A Home Run!!

    Excited for the release of How Did That Happen? Based on the other two books, "The Oz Principle,"and "Journey to the Emerald City," How Did That Happen? will be another home run based on accountability.

    1 out of 2 people found this review helpful.

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  • Anonymous

    Posted August 5, 2014

    Fantastic book! Explains how to truly make holding someone accou

    Fantastic book! Explains how to truly make holding someone accountable a positive experience for both parties that is instrumental in yielding desired results. Definitively worth every penny!

    Was this review helpful? Yes  No   Report this review
  • Posted July 1, 2009

    Finally, a book on holding others accountable

    The first thing we think of when it comes to accountability is who is responsible for the failure. Finally, a book has been written on holding others accountable the positive, principled way so that holding others accountable will not just be blaming or punishing others. I had a chance to read the first and last chapters of the galley copy of this book and I can't wait to read the full version. The concepts and tools from this book are very timely and very well done.

    0 out of 1 people found this review helpful.

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