How To Choose The Right Person For The Right Job Every Time

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Overview

A powerful new technique for exposing the person behind the resume

Traditional interview techniques are notoriously inadequate when it comes to providing a picture of how a candidate will actually perform on the job. Recently, an interview style proven to more accurately identify the cream of the crop has been making headlines. It's called behavioral interviewing, and it involves getting candidates to truthfully describe how they responded to past job situations to indicate how well they will handle tasks required in their new position.

Coauthored by a hiring consultant to Coca-Cola, Nortel, Siemens, and other Fortune ...

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Overview

A powerful new technique for exposing the person behind the resume

Traditional interview techniques are notoriously inadequate when it comes to providing a picture of how a candidate will actually perform on the job. Recently, an interview style proven to more accurately identify the cream of the crop has been making headlines. It's called behavioral interviewing, and it involves getting candidates to truthfully describe how they responded to past job situations to indicate how well they will handle tasks required in their new position.

Coauthored by a hiring consultant to Coca-Cola, Nortel, Siemens, and other Fortune 500 companies, How to Choose the Right Person for the Right Job Every Time explains the advantages of behavioral interviewing and shows managers how to:

  • Identify the skills and characteristics they want in a candidate
  • Develop an interview format
  • Ask the right questions—includes 401 sample questions
  • Rate candidates by scorecard

Product Details

  • ISBN-13: 9780071431231
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 8/19/2004
  • Edition number: 1
  • Pages: 210
  • Sales rank: 387,135
  • Product dimensions: 0.44 (w) x 9.21 (h) x 6.14 (d)

Meet the Author

Lori Davila (Atlanta, GA) runs a highly successful career services firm and does outplacement hiring consulting with numerous Fortune 500 firms.

Louise Kursmark (Cincinnati, OH) is the president of Best Impression Career Services, Inc., and the author of nine career books.

Table of Contents

Acknowledgments vii
Introduction ix
Chapter 1 Your Hiring Decisions Will Either Make or Break Your Company 1
The Bottom Line 2
Hiring as a Top Strategic Business Priority 3
Hidden Costs 5
Top 10 Hiring Mistakes 6
Exercise--Rate Your Hiring Efforts 9
Chapter 2 Take the Guesswork Out of Hiring with Behavior-Based Interviewing 11
Past Performance Is the Best Predictor of Future Success 14
Other Types of Interviews 18
Enhancing Other Interview Types with Behavior-Based Interviewing 20
Interview Examples 21
Results 25
Exercise--A Quiz on Interview Questions 26
Chapter 3 The Behavior-Based Interview in Five Easy Steps 27
Step 1 Define What You're Looking For--Understand the Job and the Company 28
Step 2 Identify Job-Related Success Factors 31
Step 3 Establish Questions to Extract the Desired Success Factors 36
Step 4 Conduct a Successful Interview 41
Using the Interview Guide 46
Step 5 Perform a Final Evaluation--Rate the Evidence 47
Conclusion 52
Summary Checklist 52
Chapter 4 401 Interview Questions 55
Breaking the Ice 57
Behavior-Based Interview Questions 58
Behavior-Based Interview Questions for Job and Company Fit or for Motivation 78
Follow-up Questions (Probes) 80
Traditional and Situational Questions 82
Put It All Together 85
Chapter 5 Six Companies That Successfully Use Behavior-Based Interviewing 87
Golden Corral 88
Randstad North America 91
InterContinental Hotels Group 93
TD Madison and Associates 96
Hallmark Cards, Inc. 98
GE 100
Chapter 6 A Review of Legal Guidelines for Interviewing Candidates 105
A Brief History 106
Implement Best Practices to Avoid Unintentional Discrimination 107
Understand Legal and Illegal Questions 111
Chapter 7 Conduct Effective Interviews Regardless of How Candidates Prepare 121
Behavior-Based Interviewing Helps You Avoid Rehearsed Answers 122
Three Interview Stories 123
Aaron--Preparing on His Own 123
Sandra--Working with an Interview Coach 126
Alex--Learning with a Group 130
Be Ready for Practiced and Unpracticed Candidates 133
Chapter 8 Implementing a Behavior-Based Interviewing Program at Your Company 135
Implement Your Program Top to Bottom 136
Identify Barriers to Change 139
Start with a Vision--Use a Business Case to Create Uneasiness 140
Obtain the Support of Leaders and Champions 140
Communicate and Sell 142
Create Corporate Standards and Common Materials 143
Train and Follow Up 144
Measure and Evaluate 148
Other Tips and Strategies 150
Behavior-Based Interviewing Program Checklist 151
Chapter 9 Final Thoughts and Ideas 153
Review Your Process from Time to Time 154
Review Other Pieces of the Hiring Puzzle 155
Appendices
1 Consultants and Expert Resources for Behavior-Based Interviewing 159
2 Forms Library 177
Index 191
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