How to Choose the Right Person for the Right Job Every Time

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How to Choose the Right Person for the Right Job Every Time Pub. Date: 8/19/2004 Publisher: McGraw-Hill Companies,Inc.

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Overview

A powerful new technique for exposing the person behind the resume

Traditional interview techniques are notoriously inadequate when it comes to providing a picture of how a candidate will actually perform on the job. Recently, an interview style proven to more accurately identify the cream of the crop has been making headlines. It's called behavioral interviewing, and it involves getting candidates to truthfully describe how they responded to past job situations to indicate how well they will handle tasks required in their new position.

Coauthored by a hiring consultant to Coca-Cola, Nortel, Siemens, and other Fortune 500 companies, How to Choose the Right Person for the Right Job Every Time explains the advantages of behavioral interviewing and shows managers how to:

Identify the skills and characteristics they want in a candidate
Develop an interview format
Ask the right questions—includes 401 sample questions
Rate candidates by scorecard

Product Details

ISBN-13: 9780071431231
Publisher: McGraw-Hill Companies,Inc.
Publication date: 8/19/2004
Edition number: 1
Pages: 196
Sales rank: 295,948
Product dimensions: 0.44 (w) x 9.21 (h) x 6.14 (d)

Meet the Author

Lori Davila (Atlanta, GA) runs a highly successful career services firm and does outplacement hiring consulting with numerous Fortune 500 firms.

Louise Kursmark (Cincinnati, OH) is the president of Best Impression Career Services, Inc., and the author of nine career books.

	Acknowledgments	vii
	Introduction	ix
Chapter 1	Your Hiring Decisions Will Either Make or Break Your Company	1
	The Bottom Line	2
	Hiring as a Top Strategic Business Priority	3
	Hidden Costs	5
	Top 10 Hiring Mistakes	6
	Exercise--Rate Your Hiring Efforts	9
Chapter 2	Take the Guesswork Out of Hiring with Behavior-Based Interviewing	11
	Past Performance Is the Best Predictor of Future Success	14
	Other Types of Interviews	18
	Enhancing Other Interview Types with Behavior-Based Interviewing	20
	Interview Examples	21
	Results	25
	Exercise--A Quiz on Interview Questions	26
Chapter 3	The Behavior-Based Interview in Five Easy Steps	27
Step 1	Define What You're Looking For--Understand the Job and the Company	28
Step 2	Identify Job-Related Success Factors	31
Step 3	Establish Questions to Extract the Desired Success Factors	36
Step 4	Conduct a Successful Interview	41
	Using the Interview Guide	46
Step 5	Perform a Final Evaluation--Rate the Evidence	47
	Conclusion	52
	Summary Checklist	52
Chapter 4	401 Interview Questions	55
	Breaking the Ice	57
	Behavior-Based Interview Questions	58
	Behavior-Based Interview Questions for Job and Company Fit or for Motivation	78
	Follow-up Questions (Probes)	80
	Traditional and Situational Questions	82
	Put It All Together	85
Chapter 5	Six Companies That Successfully Use Behavior-Based Interviewing	87
	Golden Corral	88
	Randstad North America	91
	InterContinental Hotels Group	93
	TD Madison and Associates	96
	Hallmark Cards, Inc.	98
	GE	100
Chapter 6	A Review of Legal Guidelines for Interviewing Candidates	105
	A Brief History	106
	Implement Best Practices to Avoid Unintentional Discrimination	107
	Understand Legal and Illegal Questions	111
Chapter 7	Conduct Effective Interviews Regardless of How Candidates Prepare	121
	Behavior-Based Interviewing Helps You Avoid Rehearsed Answers	122
	Three Interview Stories	123
	Aaron--Preparing on His Own	123
	Sandra--Working with an Interview Coach	126
	Alex--Learning with a Group	130
	Be Ready for Practiced and Unpracticed Candidates	133
Chapter 8	Implementing a Behavior-Based Interviewing Program at Your Company	135
	Implement Your Program Top to Bottom	136
	Identify Barriers to Change	139
	Start with a Vision--Use a Business Case to Create Uneasiness	140
	Obtain the Support of Leaders and Champions	140
	Communicate and Sell	142
	Create Corporate Standards and Common Materials	143
	Train and Follow Up	144
	Measure and Evaluate	148
	Other Tips and Strategies	150
	Behavior-Based Interviewing Program Checklist	151
Chapter 9	Final Thoughts and Ideas	153
	Review Your Process from Time to Time	154
	Review Other Pieces of the Hiring Puzzle	155
	Appendices
1	Consultants and Expert Resources for Behavior-Based Interviewing	159
2	Forms Library	177
	Index	191

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