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How to Collect the Money People Owe You: A Complete Credit and Collection Guide for Individuals and Small Businesses

Overview

Many people give up collecting debts before they should, because they don't know how to effectively collect them. Others take chances and extend more credit than they should and end up with debts they can't collect.

How to Collect the Money People Owe You is designed to help both individuals, small business owners, and others collect money in two ways. First, it will help you establish a good credit policy so you can make the best decision about whether to extend credit (in the ...

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Overview

Many people give up collecting debts before they should, because they don't know how to effectively collect them. Others take chances and extend more credit than they should and end up with debts they can't collect.

How to Collect the Money People Owe You is designed to help both individuals, small business owners, and others collect money in two ways. First, it will help you establish a good credit policy so you can make the best decision about whether to extend credit (in the form of money, work, or sales). Second, it will help you determine exactly what to do when you have problems. collecting after you have extended credit.

Formerly published as The Small Business Credit and Collection Guide.

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Product Details

  • ISBN-13: 9780595004973
  • Publisher: iUniverse, Incorporated
  • Publication date: 5/23/2000
  • Pages: 220
  • Product dimensions: 5.98 (w) x 9.02 (h) x 0.50 (d)

Table of Contents

Introduction: The Difficulty of Collecting Debts 11
Chapter 1 Establishing Your Financial Policy 14
Chapter 2 Determining the Right Policy for You 18
Chapter 3 Protecting Yourself Ahead of Time 26
Chapter 4 Maximizing Your Personal Security 32
Chapter 5 Extending Commercial Credit 45
Chapter 6 Managing Consumer Credit Risks 57
Chapter 7 Pre-Collection Questions 70
Chapter 8 Keeping Track of Overdue Accounts 75
Chapter 9 The Dos and Don'ts of Debt Collecting 77
Chapter 10 Effective Letters, Phone Calls, and Meetings with the Debtor 83
Chapter 11 Early Contacts with the Debtor 94
Chapter 12 Appeals that Motivate the Debtor 103
Chapter 13 Effective Use of the Appeals 116
Chapter 14 Adapting Your Appeals to the Debtor 132
Chapter 15 Discussing the Bill with the Debtor 136
Chapter 16 Handling Stalls and Objections 144
Chapter 17 Dealing with Objections 156
Chapter 18 Helping the Debtor to Find Money 166
Chapter 19 Dealing with Disputes and Negotiating Settlements 173
Chapter 20 Dealing with Bad Checks 186
Chapter 21 Making the Final Demand 197
Chapter 22 How and When to Get Tough 206
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