How to Communicate with Your Spanish and Asian Employees: A Translation Guide for Small Business Owners

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Overview

Let's face facts. In today’s business environment we hire a lot of non-English speaking employees. Yes, they will learn English over time but what do you do right now? Well for one you can keep this indispensable learning aid with you, and buy several of them for your employees.

The book includes definitions of common Spanish and Chinese words arranged by such categories as work place items, foods, greetings, interview questions, introductions, time numbers, days of the week, months, colors, etc. A clean crisp layout and detailed treatment of words ensure accurate translation and allow the user to grasp the important ...

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More About This Book

Overview

Let's face facts. In today’s business environment we hire a lot of non-English speaking employees. Yes, they will learn English over time but what do you do right now? Well for one you can keep this indispensable learning aid with you, and buy several of them for your employees.

The book includes definitions of common Spanish and Chinese words arranged by such categories as work place items, foods, greetings, interview questions, introductions, time numbers, days of the week, months, colors, etc. A clean crisp layout and detailed treatment of words ensure accurate translation and allow the user to grasp the important nuances of the language quickly.

The entire book is duplicated in both Spanish, English, and Chinese so both English speaking and non-English-speaking persons can easily use it. Includes a CD ROM employee handbook in Spanish and Chinese. Employment in the restaurant industry is expected to reach a record 12.5 million workers by 2008 — up from 10.9 million in 1998, according to National Restaurant Association analysis of new employment projections from the U.S. Bureau of Labor Statistics (BLS). Projected restaurant-industry employment will reach 13 million by 2010.

Product Details

  • ISBN-13: 9780910627399
  • Publisher: Atlantic Publishing Company FL
  • Publication date: 1/8/2005
  • Edition description: With CD-ROM in Spanish & Chinese
  • Pages: 288
  • Product dimensions: 7.00 (w) x 9.20 (h) x 0.80 (d)

Customer Reviews

Average Rating 4
( 6 )

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Sort by: Showing all of 6 Customer Reviews

  • Posted December 17, 2009

    Informative

    This book should be read by everyone - not just managers. It's a clear reference of different ways that cultures demonstrate their values and different forms of communication. Body language, tone and humor are among many of the ways that cultures differ and having an understanding of these things can greatly reduce unintended conflict.


    In addition to the cultural descriptions, there are a number of helpful appendices; Common phrases used in many employment situations are written out in Spanish and Chinese, National Holidays for different countries are listed, etc.


    The writing is factual and straightforward.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Posted November 2, 2009

    Straight-Forward Resource

    The best part about this book is how straightforward and realistic it is. Negotiating diversity barriers is a tricky topic, and the authors seem to understand that being vague and offering platitudes is not going to help readers who are in charge of handling this on a daily basis. For example, a section entitled 'Unacceptable Questions' delineates point-blank what is not allowed in an interview process (or interactions thereafter). The book doesn't shy from mentioning common pitfalls, but then quickly ushers the reader into a section which tells them not only how to avoid, but also to amend these situations.

    From suggestion boxes to sunny attitudes, the book is chock full of helpful tips for not only workplace efficiency, but a positive atmosphere overall. From what to say to how to listen, the cultural barrier is breached in a way relatable to people of all races and regions.

    A glossary of common workplace terminology is the cherry on top that solidifies this book as a practical instructional guide-it not only tells you how to perform with Spanish and Asian employees, it also takes you by the hand and shows you. I really appreciate that kind of diligent step-by-step help when seeking instructional workplace guidance.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Posted August 19, 2009

    Business Communications

    This book is an essential guide for small business owners operating in the United States. As the author, Kimberly Hicks, points out workers form Spanish speaking and Asian countries represent the fastest growing population in the USA today. Employers must be able to communicate with these individuals so that their businesses can flourish.
    The guide will assist business owners and management on the nuances of the different cultures ways of communicating both verbally and non-verbally. The section on legal issues is pertinent to all businesses. Finally, the glossary contains useful words and phrases to help communication flow more easily. The only item I would have liked added is the phonetical pronunciation of the Chinese words and phrases.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Posted August 10, 2009

    more from this reviewer

    An Excellent Resource

    As my business has grown, I have put out to bid a number of projects internationally. This year I realized I needed a resource to help with understanding the culture and unique communication demands I am facing. Hicks guide is perfect for me as a small business owner. It is straightforward and to the point - offering a context for understanding the cultural nuances in business communication across languages and the technical jargon that sometimes causes gaps in our communication.

    Hicks provides a solid framework for putting cultural language and behaviors in context with business demands and a super detailed glossary of workplace and business terminology. The combination of these two bodies of information is priceless. Overall, I suspect this book will be dog-eared and well loved as a resource for me to navigate the challenges of communicating with another culture and language.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted June 15, 2006

    Great for employers everywhere

    The business world is becoming more and more diversified and this book is helping employers to understand both the language and cultural differences that are being faced each day. There are explanations for the benefit of hiring people from different backgrounds and also warns that there are laws to prevent discrimination. The book delves into the world of communication and cultural differences. Trying to make sense of these differences are slightly more difficult than even this book seems to convey. With that said, this book is a great starting point for those who have never had the opportunity to work with someone from different cultural backgrounds and brings up some common mistakes and misunderstanding which if the employer carefully monitors can avoid. The end of the book has a glossary with words that may be needed that are both in Spanish and in Chinese. The companion CD-ROM has handbooks in English as well as Spanish and Chinese which are easy to modify depending on the business. These two companions are very helpful with language barriers because it has many different words and phrases in the three languages to help.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted February 1, 2006

    Workplace diversity

    This book is a combination primer on how to treat your Spanish/Asian workforce and a quick translation guide for common workplace terms and phrases in Spanish and Mandarin Chinese. While the book is concise and professionally written, it was missing a few features I'd been looking for. In the first part of the book, which covers the basics of diversity (why it can be a benefit as much as a challenge, how understanding culture can help you resolve issues, and how to communicate effectively), I felt that the material was very solid. Because most people don't want to spend the time to read a book on diversity in general, another book on diversity in the workplace, and a third book on how to effectively manage the Spanish and Asian culture groups in your workplace, this book wisely gives a good background on all three areas. Keep in mind while you're reading that some of the information is not specific to different culture groups but is necessary to establish exactly what's meant by effective communication, feedback, active listening, etc. If you've done any research into communication in the workplace, some of this will be old hat--again, this is to avoid forcing the reader into covering three books instead of one. While the appendix for national Independence Days is handy, it misses the point in only listing those dates. For example, the Mexican Independence Day is listed as September 16th. While this is correct, the list doesn't mention Cinco de Mayo at all, an even bigger celebration for Hispanic Americans. I've found that having a 'culture day' around a particular holiday to have fun and educate your other employees is a great team builder, so I'm disappointed not to have the information here. The second part of the book, a glossary of commonly used terms and phrases, runs for over half the length of the book. This is wonderful--if you have Spanish-speaking employees. For those of you who have Asian or Asian-American employees, the translation guide is lacking. The translations are given only in Mandarin Chinese characters (no Japanese, Korean, etc.) and there's no English guide to pronunciation to help you sound out the words. The first section of the book is clearly written and very helpful, but because of the lack of the English pronunciation guide, I consider this book to be very valuable in understanding employees with Hispanic backgrounds, but not nearly as useful for those with Asian ones.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.
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