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A practical, quick-read resource to help school principals and teachers at any level gain the skills needed to deal with disgruntled and unhappy parents.
|1||Why so many parents are angry, troubled, afraid, or just plain crazy||1|
|2||Defusing and disarming out-of-control parents||23|
|3||Solving the problems that make parents angry, troubled, afraid, or just plain crazy||49|
|4||Creating and nurturing a healthy school||73|
|5||The proactive approach : fifty-plus ways to build parental support||89|