How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy / Edition 2

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Overview

How do you deal with high-maintenance parents who never seem happy with the job you're doing? Emotionally charged, often disgruntled, and occasionally abusive parents—sound familiar? The newly revised, second edition of Elaine McEwans bestselling classic will help you manage your most difficult audience, adding several new features and examples that will give you the confidence and skills you need to handle such situations, including: Over two dozen strategies-enhanced and updated-to defuse emotionally charged parents An updated, easy-to-administer Healthy School Checklist-determine if your schools culture encourages parents or pushes them over the edge Fifty Ways to Build Parental Support for Your School Ten Goals-at-a-Glance to help keep your school-community relations on target A built-in facilitators guide-ideal for book groups and staff development, including energizers, suggestions for role-playing, think-alouds, and questions for reflection and discussion Every educator will find invaluable strategies for handling angry and unresponsive parents and the critical issues that cause misunderstandings. Following McEwans seven-steps of effective problem-solving will help with quick solutions while creating a nurturing, healthy school environment. And in todays schools, developing a supportive parent-community relationship is essential to everyones success.

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Editorial Reviews

Gwen Rudney
"This book has great potential for helping administrators not only work with parents who may have a particular problem, but also create school environments that enhance general parent-teacher-school relations. The many specific suggestions pointing to positive solutions is a major strength, and the facilitator guide is an excellent addition."
Curriculum Connections

"Offers insight into why parents become upset, followed by strategies to defuse their anger and build their support."

National Association of Secondary School Principal The High School Magazine
Here are tips for dealing with parents diplomatically, and for acquiring the skills to disarm emotionally charged behavior. The book features over two dozen strategies for defusing angry parents, 50 practical ways to build parental support, along with annotated resources to help administrators deal with parents.
National Association of Secondary School Principals - The High School Magazine
Here are tips for dealing with parents diplomatically, and for acquiring the skills to disarm emotionally charged behavior. The book features over two dozen strategies for defusing angry parents, 50 practical ways to build parental support, along with annotated resources to help administrators deal with parents.
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Product Details

  • ISBN-13: 9781412904445
  • Publisher: SAGE Publications
  • Publication date: 11/28/2004
  • Series: 1-Off Series
  • Edition description: Second Edition
  • Edition number: 2
  • Pages: 192
  • Product dimensions: 6.14 (w) x 8.96 (h) x 0.44 (d)

Meet the Author

Elaine K. McEwan is an educational consultant with The McEwan-Adkins Group, offering professional development for educators to assist them in meeting the challenges of literacy learning in Grades Pre K-6. A former teacher, librarian, principal, and assistant superintendent for instruction in several suburban Chicago school districts, Elaine is the award-winning and best-selling author of more than three dozen books for educators. Her Corwin Press titles include Raising Reading Achievement in Middle and High Schools: Five Simple-to-Follow Strategies for Principals, Second Edition (2006), Seven Strategies of Highly Effective Readers: Using Cognitive Research to Boost K-8 Achievement (2004), Ten Traits of Highly Effective Principals: From Good to Great Performance (2003), Making Sense of Research: What’s Good, What’s Not, and How to Tell the Difference (2003), Seven Steps to Effective Instructional Leadership, Second Edition (2003), Teach Them ALL to Read: Catching the Kids Who Fall through the Cracks (2002), and Ten Traits of Highly Effective Teachers: How to Hire, Mentor, and Coach Successful Teachers (2001).

McEwan was honored by the Illinois Principals Association as an outstanding instructional leader, by the Illinois State Board of Education with an Award of Excellence in the Those Who Excel Program, and by the National Association of Elementary School Principals as the National Distinguished Principal from Illinois for 1991. She received her undergraduate degree in education from Wheaton College and advanced degrees in library science (MA) and educational administration (EdD) from Northern Illinois University.

McEwan lives with her husband and business partner, E. Raymond Adkins, in Oro Valley, Arizona. Between them, Elaine and Ray have five children, fifteen grandchildren, and seven great-grandchildren.

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Table of Contents

Preface
My Definition of "Crazy"
Who This Book Is For
Special Features of the Book
Overview of the Contents
Acknowledgments
About the Author
1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy
The Parents of Today
What's Behind the Epidemic?
Summing Up and Looking Ahead
2. Defusing and Disarming Out-of-Control Parents
What Is Anger?
How to Deal With Parents Who Are Upset or Out of Control
Strategies for Dealing With Truly Troubled Parents
Using Your Enounters With Parents to Learn and Grow
Summing Up and Looking Ahead
3. Solving the Problems That Make Parents Angry, Troubled, Afraid, or Just Plain Crazy
The Pervasive Problems That Plague Us
Solving the Problems That Plague Us
Behaviors That Can Sabotage Your Good Intentions
What to Do When Nothing Works
Summing Up and Looking Ahead
4. Creating and Nurturing a Healthy School
The "Virulent Viruses"
The Dangerous Dozen
A Healthy School
The Healthy Leader
Promoting and Maintaining a Healthy School
Steps to Take if Your School Is Sick
Summing Up and Looking Ahead
5. The Proactive Approach: Fifty-Plus Ways to Build Parental Support
Fifty-Plus Suggestions to Get You Started
Summing Up and Looking Ahead
Conclusion
References
Index
Facilitator's Guide
Who Should Use This Guide?
How Is the Guide Organized?
What Materials Are Needed?
Study Modules
Module 1: Introduction
Module 2: Chapter 1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy
Module 3: Chapter 2. Defusing and Disarming Out-of-Control Parents
Module 4: Chapter 3. Solving the Problems That Make Parents Mad
Module 5: Chapter 4. Promoting a Healthy School
Module 6: Chapter 5. Fifty-Plus Ways to Be Proactive
Module 7: Conclusion
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