How to Design a Great Customer Experience

How to Design a Great Customer Experience

by Fred Wiersema
     
 

How do you design a great customer experience? In this brief eBook, New York Times bestselling author Fred Wiersema advises that you start by asking yourself a series of questions: Can your customers find you? Is your first impression memorable? Do you get in the way when people are buying? Are you sending unintended messages? Are your products intuitive? Do… See more details below

Overview

How do you design a great customer experience? In this brief eBook, New York Times bestselling author Fred Wiersema advises that you start by asking yourself a series of questions: Can your customers find you? Is your first impression memorable? Do you get in the way when people are buying? Are you sending unintended messages? Are your products intuitive? Do you show your customers a united front?

Product Details

ISBN-13:
2940013591950
Publisher:
New Word City
Publication date:
11/01/2011
Sold by:
Barnes & Noble
Format:
NOOK Book
Sales rank:
1,103,532
File size:
0 MB

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