How to Design, Implement, and Interpret an Employee Survey

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Overview

Employee opinion is the most important barometer of employment conditions at any company. But marshalling hundreds (or thousands) of individual perceptions into a cohesive workplace initiative demands an organized approach. McConnell presents a practical start-to-finish methodology for getting the most out of an employee opinion survey, from determining what conditions to survey to completion of follow-up procedures. Adaptable to any purpose and organization, McConnell's proven strategies cover:* Dos and don'ts ...
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Overview

Employee opinion is the most important barometer of employment conditions at any company. But marshalling hundreds (or thousands) of individual perceptions into a cohesive workplace initiative demands an organized approach. McConnell presents a practical start-to-finish methodology for getting the most out of an employee opinion survey, from determining what conditions to survey to completion of follow-up procedures. Adaptable to any purpose and organization, McConnell's proven strategies cover:* Dos and don'ts of question design * Selecting response type (multi-choice, rating scales, etc.) * Practical methods for ensuring validity and reliability * Survey administration Additional chapters cover the nuts and bolts of implementation, communicating with employees about the survey, and how to score, group, and report survey results. Not least, this crucial book shows how to use survey results as a springboard to improved management/employee communication, working conditions, and productivity. CD-ROM included.

John H. McConnell (Morristown, NJ) is the author of Auditing Your Human Resources Department (0-8144-7076-9) and How to Identify Your Organization's Training Needs (0-8144-0710-2). He is president of McConnell-Simmons and Company, Inc., a human resources consulting firm.

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Product Details

  • ISBN-13: 9780814407097
  • Publisher: AMACOM
  • Publication date: 7/1/2003
  • Edition description: with CD-ROM
  • Edition number: 1
  • Pages: 360
  • Product dimensions: 7.34 (w) x 10.20 (h) x 1.17 (d)

Table of Contents

List of Figures
Acknowledgments
Introduction 1
Pt. 1 Assessing Your Employee Opinion Survey Needs 9
Ch. 1 An Overview of Employee Opinion Surveys 11
Ch. 2 Start-Up Considerations and Guidelines 25
Ch. 3 Identifying Survey Objectives 37
Ch. 4 Defining Survey Planning Elements 49
Ch. 5 Selecting Conditions of Employment to Survey 59
Ch. 6 Developing Employee Survey Demographics 81
Pt. 2 Developing Your Employee Opinion Survey 97
Ch. 7 Designing Survey Questions 99
Ch. 8 Creating the Survey Instrument 125
Ch. 9 A Sample Employee Opinion Survey 139
Pt. 3 Conducting Your Employee Opinion Survey 157
Ch. 10 Administering the Survey 159
Ch. 11 Tabulating and Compiling Survey Results 177
Ch. 12 Considering External Services and Products 197
Pt. 4 Reporting Your Employee Opinion Survey Results 209
Ch. 13 Writing and Delivering Reports 211
Ch. 14 Sample Management Summary Reports 221
Ch. 15 Sample Reports for Employees 255
Ch. 16 Using Supervisors to Deliver Results for Two-Way Communication 273
Ch. 17 Survey Checklists 285
Index 311
About the Author 317
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