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Posted March 27, 2013
This easy-to-read book belongs on every Department Manager In my company. This book provides creative, effective ways to transform unmanageable employees into helpful team members. The first half of the book contains the authors¿ expert, insightful advice. The second half contains excercises that help provide and illustrate their suggestions. recommends their realistic advice, clear layout and step-by-step approach to those who must manage challenging employees.