How to Improve Dining Room Service: Includes a Restaurant Performance Evaluation Guide

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Overview

HOW TO IMPROVE DINING ROOM SERVICE is an easy learning manual that explains the basic fundamentals of Front of the House customer service quality and efficiency needed in every restaurant dining room. It is a very helpful guide for anyone in the restaurant industry. It doesn t matter if someone is an owner, operator, manager, part of the waitstaff or hosting the front door. HOW TO IMPROVE DINING ROOM SERVICE is written in a way to be understood by everyone. Through this book, readers will get step-by-step instructions explaining how they can improve various elements of their restaurant customer service.

In detail, important topics are discussed such as...
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More About This Book

Overview

HOW TO IMPROVE DINING ROOM SERVICE is an easy learning manual that explains the basic fundamentals of Front of the House customer service quality and efficiency needed in every restaurant dining room. It is a very helpful guide for anyone in the restaurant industry. It doesn t matter if someone is an owner, operator, manager, part of the waitstaff or hosting the front door. HOW TO IMPROVE DINING ROOM SERVICE is written in a way to be understood by everyone. Through this book, readers will get step-by-step instructions explaining how they can improve various elements of their restaurant customer service.

In detail, important topics are discussed such as the Front Door and Reservation Desk Duties, Seating Maximization and Efficiency, Dining Room Preparation, Organization, Coordination, Understanding, and Awareness, Traffic Flow Guidelines, Menu Knowledge and Upselling, Staff Scheduling Efficiency, Cross Training, Sanitary Rules, Safety Information and much more ..

When readers begin studying HOW TO IMPROVE DINING ROOM SERVICE, they will acquire knowledge from an author who is highly experienced in restaurant service consulting and waiter training. In just a few short pages, readers will obtain useful information derived from several years of restaurant expertise that can be put to use immediately in dining rooms of all sizes and shapes.

Best of all, everything is conveyed in a pleasant, easy-to-understand manner. One will not have to sift through a thick book of complex restaurant management terminologies to get to the meat of what s really important in running a restaurant dining room successfully.

Additionally, HOW TO IMPROVE DINING ROOM SERVICE includes a special section called the RESTAURANT PERFORMANCE EVALUATION GUIDE. In this section readers answer a series of 60 involved questions to help determine how pleasing their establishment is for the customer. It will help determine specific areas that need special attention when it comes to the dining service experience.

Topics analyzed here are: Restaurant Outside/Inside Appearance, Front Door and Dining Room Appearance, Menu Analysis, Ambiance, Dining/Wait Staff Service, Skills, and Technique throughout the dining experience, Food Preparation and Quality, Service Ending, Payment Handling, Restrooms and much more.....

When finished using this unique self-evaluation guide, one will be able to easily pinpoint the strengths and weaknesses in their restaurant operations. From this vantage point, troubleshooting and problem-solving can commence with focused vision and direction.


Here are a few comments from pleased restaurant operators

"Thank you so much Richard. This book has a lot of great organizational tips helping us to elevate our dining room customer service!"
----Orlando Campos, General Manager, Brasilia Grill, Montville, New Jersey

Your book was very interesting, easy to read with many items that we extracted and used for our operations!"
----Marc C. Moulinet, Director of Services, Horseshoe Bay Resort, Marble Falls, Texas

Richard, thanks to your book, I can now display great service in my restaurant!
----Francis Le Roux , Owner, De Ark Guesthouse, Lydenburg, South Africa

A must read for every restaurant owner, manager, waiter or host. Get this book now!
----Michael Meyer, Executive Chef and Editor-in-Chief, CuisineArts.com

Product Details

  • ISBN-13: 9781425982744
  • Publisher: AuthorHouse
  • Publication date: 11/28/2007
  • Pages: 76
  • Product dimensions: 9.00 (w) x 6.00 (h) x 0.18 (d)

Customer Reviews

Average Rating 4.5
( 7 )

Rating Distribution

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4 Star

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Sort by: Showing all of 7 Customer Reviews
  • Posted January 28, 2009

    How To improve Your Dining Room Experience

    Richard used his 30 year experience in the restaurant business to help increase awareness to better servicing of customers. This is a must have for any restaurant whether brand new or long time in the business. It can be the thing the tool that will get your business back on track or the foundation with which to build good restaurant practice for success. It is easy to read and understand with performance quiz and to help you stay on top of the game. I feel its an added benefit for reviewing your weaknesses or strength. I also feel it can enhance the hospitality training curriculum. It is also available in ebook form. You won't be disappointed.

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  • Posted December 5, 2008

    A Must for the Restaurant Industry

    How to Improve Dining Room Service is a very detailed, useful book. If you own a restaurant, work in one and especially if you manage one, this book is a must read. The author does a great job explaining ways to make service better and how to more effectively run a restaurant. It details all areas from wait staff to sanitation. It is organized so it can be easily read. Suggestions are offered, ideas presented and there is even a quiz to test your understanding. Many of the suggestions are easy, practical ideas that will immediately make a difference in service. In a time when many restaurants fail and customer service is generally lacking, this book paints a positive approach to finding success.

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  • Posted November 29, 2008

    Useful and thorough

    I highly recommend this book, it is a detailed and practical manual for improving a restaurant. It is written in sections,the tips section, which offers specific to-do tasks within an area, such as cross training, scheduling, sanitation, and product knowledge. It then moves on to a 50 question exam, useful for training and as a check list. There is a restaurant evaluation form, I can see using this by evaluating your own business as if you were a customer. A notes section allows you to keep your own ideas and suggestions handy.

    If you don't own a restaurant, this book is still helpful as a guide to developing your own kinds of checklists and evaluations.

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  • Posted November 21, 2008

    A necessity for anyone in the restaurant business

    This is a well-organized book that clearly and precisely details the ins and outs of dining room logistics. Working in restaurants for about 10 years, this book does not miss a beat. It covers sanitation to team building and everything in between for running the front of the house operations in a restaurant. The valuable tips are bits of wisdom to provide a pleasant dining room experience and satisfied customers.

    Because I am not in the restaurant business any longer, I lent this book to the dining room manager at the local restaurant. She took the quiz to test her present knowledge before reading the tips and found ways to improve the dining room service. Even being out of the restaurant business, I enjoyed the simplicity and organization of information. It was meaningful to me because it gave me a model to organize the details of my new business venture.

    I would definitely recommend this book to anyone in the restaurant business. It¿s a must have to improve dining room service.

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  • Posted November 18, 2008

    If Your Involved In The Restaurant Business,You Must Read This

    This book will help anyone involved in the restaurant business. Whether they be a restaurant owner, or one of the staff, there is plenty to learn from this book.

    A good friend of mine has been having troubles with her restaurant and after reading this book I was able to offer her better advice. I felt I had gained very valuable knowledge to help her make some changes to her business.

    The Restaurant Performance Evaluation Guide is a great tool to use. We were able to see the areas that needed to be improved. There is also a section to take notes while you are reading.

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  • Posted November 17, 2008

    An awesome, quick guide to keep for reference.

    This book proved to be quite useful! It provides many quick and easy to read and follow tips about improving all aspects of dining room service. It even addressed the fine details that I never would have thought of myself.

    The tips given in this book are perfect for anyone who current runs or plans to run a restaurant type business. It also has many recommendations that can be applied to just about any other kind of business.

    At the back of the book is a section for testing your knowledge and for note taking. This is a super easy to read piece that I would recommend for any current or potential business owner!

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  • Anonymous

    Posted July 4, 2009

    No text was provided for this review.

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