How to Manage Conflict: Turn All Conflicts into Win-Win Outcomes / Edition 3

How to Manage Conflict: Turn All Conflicts into Win-Win Outcomes / Edition 3

by Peg Pickering
     
 

ISBN-10: 1564144402

ISBN-13: 9781564144409

Pub. Date: 01/28/2000

Publisher: Career Press, Incorporated

How to Manage Conflict is a practical guide offering advice and suggestions for successfully handling all types of discord. Each chapter provides directions to conquer rough terrain and builds upon five strategies: understanding the critical ingredients for collaborative thinking, aligning responsibilities to the needs of others, building into daily interactions…  See more details below

Overview

How to Manage Conflict is a practical guide offering advice and suggestions for successfully handling all types of discord. Each chapter provides directions to conquer rough terrain and builds upon five strategies: understanding the critical ingredients for collaborative thinking, aligning responsibilities to the needs of others, building into daily interactions the practices necessary for support, developing conflict resolution skills and negotiation skills to resolve various types of challenges, and developing personal tools and systems for dealing with tensions and pressures. In a short amount of time, users will immediately learn how to apply these strategies favorably and effectively.

Product Details

ISBN-13:
9781564144409
Publisher:
Career Press, Incorporated
Publication date:
01/28/2000
Edition description:
3RD
Pages:
1
Product dimensions:
5.28(w) x 8.38(h) x 0.26(d)

Table of Contents

Introduction, 1. Fundamentals of Conflict, 2. Types of Conflict, 3. Identifying Conflict Stages, 4. Conflict Management Styles, 5. Constructive Management Styles, 6. Communication's Contribution to Conflict, 7. Emotional Aspects of Conflict, 8. The Intervention Team, 9. Dealing with Angry Customers, 10. A Parting Philosophy, Suggested Reading, Index.


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