How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers

Overview

There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who don???t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they ...
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Overview

There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who don???t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground.
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Product Details

  • ISBN-13: 9780471730439
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 7/29/2005
  • Edition number: 1
  • Pages: 198
  • Sales rank: 631,664
  • Product dimensions: 8.50 (w) x 5.50 (h) x 0.48 (d)

Meet the Author

GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville, Tennessee. Nearly 100,000 managers, from Fortune 500 companies and small businesses alike, have attended his seminars. He is also the author of How to Make Performance Evaluations Really Work, from Wiley.
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Table of Contents

Chapter 1. What Happened to the American Work Ethic?                            

Chapter 2. Becoming the Manager You Need to Be.                                           

Chapter 3. Creating a Healthy Work Environment.                                        

Chapter 4. How Do I Avoid Hiring Problem Employees?                                 

Chapter 5. Tamingthe Compensation Monster.                                                           

Chapter 6. How to Avoid Legal Pitfalls.                                                             

Chapter 7. Why People Do the Things They Do.                                                           

Chapter 8. How to Get Employees to Come to Work and Be on Time.        

Chapter 9. The Art of Discipline.                                                                             

Chapter 10. Fighting Abuse of Unemployment Benefits.                                               

Chapter 11. How to Handle Daily Challenges Problem Employees Create.  

Notes.

Index.

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Sort by: Showing all of 6 Customer Reviews
  • Anonymous

    Posted August 27, 2007

    Harsh Reality

    Glenn Shepard is the Professor of Harsh Reality. He's provocative and tells it like it is in a humorous but chillingly serious fashion that cuts to the core of the issue in a way that no other management guru does. His style is not for everyone, especially those who think more positive thinking and a pat on the back are the solution to everything. But if you've been in the trenches of management and have experienced how miserable problem employees can make your life, this book will be your salvation.

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  • Anonymous

    Posted May 1, 2006

    The basic treatise on strict management

    We recommend this book to everyone who has employees: managers, supervisors or small business owners - especially if you are new to your position, are a first time manager or supervisor, have just hired your first employee or are about to do so. If the employees are running the ship at your company, it¿s time to take back control. Author Glenn Shepard tells you exactly how to do so in easy-to-implement logical steps. With this guide, even the most wishy-washy manager can become a model of strength, leadership and authority.

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  • Anonymous

    Posted August 16, 2005

    My Introduction into the Management Arena

    I went to one of Glenn's seminar's about one month after I was made a manager in my office. I have no management experience and was suddenly the boss of my former friends and coworkers. I learned some valuable information that day and have continued to learn from Glenn's emails and now from his books! I am so excited that this information is now available to EVERYONE!!! This is a no-nonsense, realistic way to handle people without letting them take control. I use his book as a guide in my office and keep it in sight so that my employees can see it!! It is like a dictionary for me and a great reference guide. It has made my transition much easier and I want MORE BOOKS that are this simple yet this informational and user friendly! I hope Glenn keeps writing and speaking!!! Sincerely, Nora Mary Gilgallon

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  • Anonymous

    Posted August 17, 2005

    Read today so you can take action tomorrow!

    We(University of South Alabama)have hosted professional development workshops and seminars of all kinds over the years, even featuring the likes of Tom Peters, Ken Blanchard and Steven Covey. But I can honestly say that Glenn Shepard knows the most practical ways to help managers change unacceptable behaviors in their employees ...better than anyone I've ever met. He has received rave reviews for over 10 years from managers in large and small organizations. I teach business management to undergrad students and coordinate professional development for managers to help them improve employees'performance, so I see both sides of the workforce. From both sides....One thing is clear: Every manager should read this book!' Patricia Miles, University of South Alabama, Mobile, AL

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  • Anonymous

    Posted July 26, 2005

    It's about time!

    Every manager has 'problem employees', and this book gives specific ways to deal with common situations and personality types. A great reminder that we are MANAGERS- not parents, friends, therapists or babysitters to our employees. No 'management guru mumbo jumbo' in this book- just real life instances that will help you realize you are not alone! You will want to have your own copy and write in the margins.

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  • Anonymous

    Posted April 15, 2011

    No text was provided for this review.

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