How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators [NOOK Book]

Overview

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:



  • Includes dozens of reproducible tools and processes for training evaluation

  • Shows how to measure both financial and intangible/non-financial results

...
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How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators

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NOOK Book (eBook - PRINTABLE, File Size: 1.1MB)
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Overview

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:



  • Includes dozens of reproducible tools and processes for training evaluation

  • Shows how to measure both financial and intangible/non-financial results

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Product Details

  • ISBN-13: 9780071406260
  • Publisher: McGraw-Hill Education
  • Publication date: 2/27/2002
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition description: PRINTABLE, File Size: 1.1MB
  • Edition number: 1
  • Pages: 300
  • Sales rank: 1,240,761
  • File size: 12 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox.

Co-author Ron Stone is Vice President and Chief Consulting Officer of Performance Resources Organization, and consults directly on evaluation projects with a broad range of international clients. Stone also conducts public and in-house workshops on the ROI Process.

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Table of Contents

Acknowledgments
Introduction
Ch. 1 The Need for and Benefits of Measurement and Evaluation of Training Outcomes 1
Ch. 2 The ROI Model and Process 23
Ch. 3 Step 1. Develop Training Objectives: The Basis for Measurement 35
Ch. 4 Step 2. Develop Evaluation Plans and Baseline Data 51
Ch. 5 Step 3. Collect Data During Training (Levels 1 and 2) 73
Ch. 6 Step 4. Collect Data After Training (Levels 3 and 4) 123
Ch. 7 Step 5. Isolate the Effects of Training 153
Ch. 8 Step 6. Convert Data to Monetary Values 177
Ch. 9 Step 7. Identify the Costs of Training 199
Ch. 10 Step 8. Calculate the Return on Investment (Level 5) 217
Ch. 11 Step 9. Identify Intangible Benefits 223
Ch. 12 Step 10. Generate an Impact Study 229
Ch. 13 Fast and Easy Approaches to Measuring Training Outcomes 245
Ch. 14 Gaining Management Support and Implementing the Process 251
Index 273
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Sort by: Showing 1 Customer Reviews
  • Posted December 18, 2008

    more from this reviewer

    Helpful insights about calculating the return on your training investment

    Authors Jack J. Phillips and Ron Drew Stone have created an easy-to-understand method for measuring the real benefits of training. They outline a process you can use not only to understand the real impact of your training programs, but also to explain the benefits to top management in terms of actual dollars. Their guide takes you step-by-step through six levels of evaluation, from the early planning stages through implementation, right up to an impact study you can use on an ongoing basis to manage training evaluation. getAbstract thinks this guide offers very useful information for training managers. It provides concrete, step-by-step formulas and practical examples on how to set training goals, evaluate training at each level, convert training data to a compelling ROI model and measure the real benefits of your training programs.

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