How to Reduce Workplace Conflict and Stress: How Leaders and Their Employees Can Protect Their Sanity and Productivity from Tension and Turf Wars

( 5 )

Overview

An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives. supervisors, and managers-and the people that work for them-protect pride, profit, and productivity from these disabling emotions and behaviors.
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Overview

An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives. supervisors, and managers-and the people that work for them-protect pride, profit, and productivity from these disabling emotions and behaviors.
Read More Show Less

Product Details

  • ISBN-13: 9781564148186
  • Publisher: Career Press, Incorporated
  • Publication date: 8/28/2005
  • Pages: 1
  • Sales rank: 346,525
  • Product dimensions: 6.68 (w) x 8.86 (h) x 0.42 (d)

Table of Contents

Introduction 11
Chapter 1 The Self-Defeating Habits of Otherwise Brilliant People: Getting Duped by thr Dazzle of Contempt 19
Chapter 2 Anger Makes You Stupid, Lonely, and Depressed: The Stinky Twins: Blaming Others, Blaming Self 39
Chapter 3 Curiosity Makes You Smart, Sexy, and Successful: The Most Important Habit You Bring to the Table 67
Chapter 4 Unspoken Reasons, Hidden Realities: Stories That Stick 81
Chapter 5 Intelligent Fools: The Hidden Price Tags of Irritability and Contempt 97
Chapter 6 A Touch of Genius and a Lot of Courage: How to Unplug From Resentment, Stress, and Mistrust 115
Chapter 7 If I'm Not Part of the Problem, There Is No Solution: Breaking Cycles of Contempt 139
Chapter 8 Hard on the Problem, Soft on the People: The True Causes of Workplace Conflict and Stress 161
Chapter 9 There Are Two Dogs Inside of Every Man: The One That Dominates Is the One That's Fed 183
Chapter 10 You Can Be Effective or Self-Righteous-Pick One: Five Smart Reasons to Ditch Hostility and Blame 197
Chapter 11 Creating Cultures of Appreciation: Respect, Pride, and Fiscal Responsibility 203
Appendix Transforming the Enemy 211
Index 217
About the Author 223
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Customer Reviews

Average Rating 3.5
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Sort by: Showing all of 5 Customer Reviews
  • Anonymous

    Posted March 18, 2007

    A real guide to reducing workplace conflict

    I work in the rapidly changing field of healthcare where a great deal of workplace conflict exists. This book truly was a great resource for me to understand conflict and provided me tools to learn to prevent and workthrough major issues in my department. It is a must read for every manager everywhere

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted November 5, 2006

    Want to positively affect your workplace?

    You really should READ THIS BOOK!!!!! And, was I blessed to 'discover' this book! Synchronicity led me to 'How to Reduce Workplace Conflict and Stress'. A client needed a workshop to reduce stress and help employees bond. The same day, I 'happened' to read the review in 'O' Magazine and ordered immediately. I LOVED it. I KNEW it was no coincidence either. My work focuses on positivity and ideas. On finding the good in situations. Well this book was like hanging out in a place that takes conflict and turns it in to appreciation. I loved it (did I say that before?). My first order was for me second order of 9 books was for clients and friends. Next order was for 5 more. And, I will be placing my fourth order this week. There are stories and terms that can be used in the workplace to help change the energy from negative to thoughtful then hopefully to appreciative. I have used several stories in the book in my career, for clients and their staff. They LOVE the paradigm shifts! Please! Consider reading this book to find out what 'BIBS' means. I feel I can promise a paradigm shifts that my clients, and friends are experiencing! They are SO transferable! Learn about the 'stinky' twins. Understand flooding. Understand what happens to our brain when our heart beat increases to over 100 beats per minute. Understand the three cultures at work (Hostile, Helpless and Hearty Appreciation) and so much more. A few weeks ago I used some of the material for that clients' workshop that led me to buy this book. This group works with prisoners and prisoners being paroled and included as employees a few paroled convicts that work with the prisoners. I always ask what someone finds useful from a workshop I conduct, several shared material I used from Anna's book as impacting them. The BIBS story was a highlight as was the flooding information. These paroled convicts said that it helped explain things from their past and and an understanding and a way they can share with the prisoners they are working with, new ideas to help them create a more positive future. But, don't think that this is JUST for the workplace! What you can learn can help with authentic conversations in your personal life and community/non profits you deal with. In fact, I want to ask, don't just place an order for one book. Order at least two. Make one a 'loaner' that you share with others! And, I want to thank Anna Maravelas that she took the time to use what was in her heart, soul, and her real life experiences to create this book that can truly change cultures from mindless or negative to hearty and positive appreciation. Buy it for your boss, your employees, your co-workers, for government leaders, for non profit board members. Basically ANYONE working in groups. Thank you again, Anna, for a book that is already impacting my world and the world of others that I interact with. Positively, Karen S. Hoffman-The IDEA Coach St. Louis, MO Founder: City of Experts

    1 out of 1 people found this review helpful.

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    Posted December 18, 2008

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    Posted May 1, 2009

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    Posted March 28, 2010

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