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James A. CoxHow to Say Anything to Anyone: A Guide to Building Business Relationships that Really Work lives up to its title as a user-friendly, step-by-step guide to communicating well, building trust, obtaining honest feedback on one's performance in the workplace, and much more. Especially valuable for its phrasing recommendations that emphasize politeness, confidence, and respect, How to Say Anything to Anyone is also extraordinarily useful as a self-help book to improve one's relationships outside of the business sphere. "…my recommended answer to feedback is 'Thank you,' even if you think the person has no idea what he is talking about and is dead wrong. How accurate he is doesn't matter. What matters is that you find out how you and your department are being perceived. Once you receive and digest that information, you can figure out how to respond. But during the initial conversation, 'Thank you' is the right answer." From how to respond if one is suddenly promoted and put in charge of one's former peers, to dealing with chronically absent bosses, or even what to say to a co-worker who cc's every emailed request she makes to the whole team, How to Say Anything to Anyone is packed with indispensable tips, tricks, techniques, and suggestions from cover to cover. Highly recommended.
—Midwest Book Review (Editor-in-Chief)