How to Share Good or Bad News by E-mail

How to Share Good or Bad News by E-mail

by Natalie Canavor, Claire Meirowitz
     
 

This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

 

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. <

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Overview

This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

 

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.

 

Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

Product Details

ISBN-13:
9780132159524
Publisher:
Pearson Education
Publication date:
01/15/2010
Series:
FT Press Delivers Elements
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
7
Sales rank:
1,266,191
File size:
0 MB

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