How You Do... What You Do: Create Service Excellence That Wins Clients for Life

How You Do... What You Do: Create Service Excellence That Wins Clients for Life

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by Bob Livingston, David (foreword by) Calhoun
     
 

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Executive Praise for

How You Do…What You Do

“How You Do. . .What You Do is a great read with immediate application! Bob's extensive experience validates how service wins in today's marketplace.”-Duncan Mac Naughton, Executive Vice President, SUPERVALU

“How You Do. . .What You Do showcases the full range of skills,

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Overview

Executive Praise for

How You Do…What You Do

“How You Do. . .What You Do is a great read with immediate application! Bob's extensive experience validates how service wins in today's marketplace.”-Duncan Mac Naughton, Executive Vice President, SUPERVALU

“How You Do. . .What You Do showcases the full range of skills, strategies, and commitments that are required to become a top performing service organization. It is an inspirational book.”-John J. Lewis, President & CEO North America , The Nielsen Company

“I have experienced first hand the insights and reflections Bob has captured in How You Do. . .What You Do. If you will allow just a measure of Bob's passion and knowledge to impact your life you will be on your way to providing service clients truly appreciate.”-John Thompson COO, CROSSMARK

“How You Do. . .What You Do's messages are grounded in the reality of business. Anybody who wants to understand the competitive advantages that come from a service mentality must read this book.”-Art Drogue, Senior Vice President Customer Development, Unilever USA

“Bob Livingston provides a simple method for implementing world class service that will grow any business. Read this book and you will return your investment a thousand fold.”-Steve Schmidt, CEO, Office Depot Business Solutions

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Product Details

ISBN-13:
9780071592789
Publisher:
McGraw-Hill Professional Publishing
Publication date:
05/09/2008
Pages:
282
Sales rank:
684,536
Product dimensions:
6.30(w) x 9.10(h) x 1.20(d)

What People are saying about this

Steve Schmidt
"Bob Livingston provides a simple method for implementing world class service that will grow any business. Read this book and you will return your investment a thousand fold."--(Steve Schmidt, CEO, Office Depot Business Solutions)
Duncan Mac Naughton
"How You Do. . .What You Do is a great read with immediate application! Bob's extensive experience validates how service wins in today's marketplace."--(Duncan Mac Naughton, Executive Vice President, SUPERVALU)
Art Drogue
"How You Do. . .What You Do's messages are grounded in the reality of business. Anybody who wants to understand the competitive advantages that come from a service mentality must read this book."--(Art Drogue, Senior Vice President Customer Development, Unilever USA)
John Thompson
"I have experienced first hand the insights and reflections Bob has captured in How You Do. . .What You Do. If you will allow just a measure of Bob's passion and knowledge to impact your life you will be on your way to providing service clients truly appreciate."--(John Thompson, COO, CROSSMARK)
John J. Lewis
"How You Do. . .What You Do showcases the full range of skills, strategies, and commitments that are required to become a top performing service organization. It is an inspirational book."--(John J. Lewis, President & CEO North America , The Nielsen Company)

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