Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results

Overview

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:

—Be NICE to them (and hire nice people to begin with)

—TRUST them (they deserve it ...

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Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results

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Overview

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:

—Be NICE to them (and hire nice people to begin with)

—TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust)

—Instill PRIDE in them (they are more productive when they are proud of their work)

—INCLUDE them (since you can't do it alone)

—Generously RECOGNIZE them (and not only with money—but don't be chintzy, either)

Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates—whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.

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Editorial Reviews

From the Publisher
"James Boles's slow-paced reading of this management lesson has a kinder, gentler tone, which is perfect for advice focused on the human side of managing a retail business."—-AudioFile
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Product Details

  • ISBN-13: 9781400106592
  • Publisher: Tantor Media, Inc.
  • Publication date: 4/1/2008
  • Format: CD
  • Edition description: Unabridged, 6 CDs, 7 hours
  • Sales rank: 1,012,973
  • Product dimensions: 6.50 (w) x 5.50 (h) x 1.12 (d)

Meet the Author

Jack Mitchell is the CEO of Mitchells, Richards, and Marshs and the author of the bestseller Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results.

James Boles is an accomplished audiobook narrator and an award-winning stage actor.

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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted March 29, 2008

    Give this to your Boss

    Jack does it again. Clean, simple, easy read that is management at its best. Everyone needs to read. You thought his first book was great, the second is even better. You will not be disappointed and actually inspired

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  • Anonymous

    Posted October 24, 2008

    No text was provided for this review.

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