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What People Have Said About Human Competence:
"Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORN troubleshooting test, performance audits, states, Worth = Value - Cost, knowledge maps, mediators, and job aids. The great accomplishments Gilbert left behind will continue to profit behavior analysis and performance improvement for a long, long time." —Ogden Lindsley, Behavior Research Company
"Human Competence is probably the most borrowed and least returned book in my library. Its good to have it in print more than once, so that I can keep replacing it, and rereading it for new insights from the original master of HPT." —Rob Foshay, TRO Learning, Inc.
"Human Competence stands not only as a tribute to Tom's genius, but also as the best single source of ideas about performance technology. It is a 'must have' for anyone serious about changing the performance of individuals or organizations." —Dick Lincoln, Centers for Disease Control
Part One: The Leisurely Theorems.
1. A Leisurely Look at Worthy Performance.
2. Measuring Human Competence.
3. The Behavior Engineering Model.
Part Two: Models of Performance Analysis.
4. The Performance Matrix.
5. Troubleshooting Performance.
Part Three: Policies, Strategies, and Tactics.
6. Information and Competence.
7. Knowledge Policy at Work.
8. Knowledge Policy at School.
9. Knowledge Strategies and Tactics.
10. Motivation and Human Capital.
Part Four: Theoretical Considerations.
11. Performance Engineering in Perspective.
Appendix: An Application of Performance Engineering.
Case History Index.