Don Norman, Northwestern University and the Nielsen Norman group, Author of Emotional Design and The Design of Everyday Things
"Many bedrock chapters from the second edition have been retained and updated, and new chapters that cover advances in technology have been added. … It contains enough provocative ideas to keep legions of readers busy until the next edition appears."
Technical Communication, Volume 60, Number 2, May 2013
“Comprehensive and thorough coverage of all the important issues related to user interfaces and usability. A useful reference work for anybody in the field…”
Jakob Nielsen, Author, Designing Web Usability: The Practice of Simplicity and Prioritizing Web Usability
"… provides an unmatched range of topics … Building from fundamental theories, models, and empirical findings, the book’s chapters tour numerous application areas and user populations with implications for virtually anyone working in any part of our field. The organization of content into thematic parts and relevant chapters makes the book easy to use both as a topical reference and for a cover-to-cover voyage. … Teachers, researchers, students, and practitioners will all find this volume a must-have for their libraries, and a must-read for maintaining a holistic view of what human-computer interaction and its acolytes have achieved."
Jacob O. Wobbrock, Ph.D., University of Washington, Seattle, USA
"… I find the book to be a useful resource for all HCI practitioners and researchers. … provides extensive coverage of key topics and methods in human-computer interaction and includes contributions by experts from a diverse set of communities and disciplinary perspectives. Certainly one of the few books all HCI practitioners and researchers should have in their bookshelves."
Bilge Mutlu, University of Wisconsin–Madison, USA
"Coordinating and editing the contributions of more than 140 authors, Jacko (Univ. of Minnesota) has done an amazing job in creating a well-organized, uniform reference to the state of the art in human-computer interaction (HCI). … an excellent, easy-to-use reference. … The 29 chapters comprising the first three parts lay the foundation of HCI. Parts 4 and 5 elaborate on design issues. Part 6, "The Development Process," is so large that it is further divided into three subsections: "Requirements Specification," "Design and Development," and "Testing, Evaluation, and Technology Transfer." Each chapter contains its own set of references, and the book has separate author and subject indexes, both of which are quite large. Summing Up: Highly recommended."
J. Beidler, University of Scranton