Human Factors and Voice Interactive Systems / Edition 2

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Human Factors and Voice Interactive Systems, Second Edition provides in-depth information on current topics of major interest to speech application developers, and updates material from chapters that appeared in the previous edition.

The first nine chapters of the book cover issues related to interactive voice response systems, including both mobile and multimodal device user interfaces as well as classic automated telephone systems. The remaining chapters cover special topics including synthetic speech and the design of speech applications to enhance accessibility to people with disabilities and the ever-growing population of older adults.

Human Factors and Voice Interactive Systems, Second Edition is a collection of applied research and scholarly synthesis contributions by seasoned professionals in the field that highlight continuing efforts to study human interaction with speech technologies.

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Editorial Reviews

From the Publisher

From the reviews of the second edition:

“This book highlights the importance of human factors in speech technologies, mainly speech-enabled applications. … The publication of this second edition shows the success of the former volume. … the book contains unique chapters showing different topics in the field of human factors in speech research and technology. … Hopefully, the contributions in this second edition will convince the readers that human factors in speech technology are of continued importance in building more effective and natural solutions for human-machine interaction.” (Gábor Olaszy, The Phonetician, Vol. 96, 2007)

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Product Details

  • ISBN-13: 9780387254821
  • Publisher: Springer US
  • Publication date: 9/28/2007
  • Series: Signals and Communication Technology Series
  • Edition description: 2nd ed. 2008
  • Edition number: 2
  • Pages: 469
  • Product dimensions: 6.30 (w) x 9.30 (h) x 1.30 (d)

Table of Contents

List of Contributors
1 Speech User Interface Evolution 1
2 Spoken Natural Language Dialogue Systems: User Interface Issues for the Future 37
3 Evaluating the Quality of Synthetic Speech 63
4 Phonological Rules for Speech Synthesis 99
5 Synthesized Speech for Evaluation of Children's Hearing and Acoustic-Phonetic Perception 123
6 Universal Access and Assistive Technology 135
7 Guidelines for Speech-Enabled IVR Application Design 147
8 Limiting Factors of Automated Telephone Dialogues 163
9 Why Do People Dial Wrong Numbers? 187
10 Re-Engineering The Speech Menu 205
11 IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method 237
12 Voice Messaging User Interface 257
13 A New Design Framework for Computer-Telephony Integration (CTI) 285
14 The Future of Voice Interactive Applications 295
Index 301
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