Human Factors and Web Development / Edition 2

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Overview

Due to the ever-changing technological landscape and the global integration of the Internet in schools, libraries, homes, and businesses, the content of this second edition changed significantly. Since many computer users are connected at both home and work, the Web has transformed communication; consumption patterns; and access to business, politicians, and neighbors halfway around the world. With numerous books on user-friendly Web sites, the editor's challenge was to deliver a volume with a radically different snapshot of the research being conducted at the beginning of the 21st century.

The chapters in this book provide many answers to critical questions and propose thought-provoking research ideas for the future. Corporate and academic practitioners, as well as their doctoral fellows and graduate students from around the globe contributed their time, expertise, and unique research practices. Together, they collectively provide another comprehensive resource that the growing community of human factors and Web development experts can share. The editor's hope is that this book will inspire leading-edge research on accessible Web applications or other topics in the coming years.

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Editorial Reviews

From The Critics
Outlines principles for designing web sites that are accessible and friendly to users. Topics of the 16 articles include a cultural comparison of web site design from a usability engineering perspective, eye-hand coordination during web browsing, a repertory grid technique for evaluating web sites, and designing improved error messages for web browsers. All the articles except one are new to the second edition. Annotation c. Book News, Inc., Portland, OR
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Product Details

  • ISBN-13: 9780805842210
  • Publisher: CRC Press
  • Publication date: 8/28/2002
  • Edition description: REV
  • Edition number: 2
  • Pages: 352
  • Product dimensions: 6.10 (w) x 8.90 (h) x 0.90 (d)

Table of Contents

Preface
List of Contributors
Pt. I Digital Strategy: Planning in the 21st Century
1 Introduction 3
2 Universal Usability and the WWW 21
3 A Cultural Comparison of Website Design From a Usability Engineering Perspective 47
Pt. II Analyze Phase: Techniques and Processes
4 Cost-Justifying Web Usability 63
5 Web User Interface Development at Oracle: How the Evolution of the Platform Influenced Our Products' Human-Factors Efforts 89
6 Usability Metrics 101
7 Learning About the User Experience on the Web With the Phone Usability Method 123
Pt. III Design and Evaluation Phases - Research in Ease-of-Use and Innovative Perspectives
8 Cognition and the Web: Moving From Theory to Web Design 147
9 Designing Improving Error Messages for Web Browsers 167
10 Character Grid: A Simple Repertory Grid Technique for Website Analysis and Evaluation 183
11 Eye-hand Coordination During Web Browsing 207
12 Designing Friction-free Experience for E-Commerce Sites 225
13 Web Support for Context-Sensitive Interaction 241
14 Scent of the Web 265
15 Live Help Systems 287
16 Trust in Cyberspace 311
Author Index 323
Subject Index 330
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